Senior ER Advisor

Morgan Law client; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

London Council in London is seeking an experienced ER Resolution Partner to drive early resolution approaches and cultivate an inclusive, high-performing workplace. You will triage requests, guide on disputes, and apply justice-focused practices to achieve fair outcomes.

Beyond casework, you will partner with business areas, coach managers, and support workforce planning while promoting psychological safety and strong industrial relations across the council.

Qualifications

• Has strong experience in employee relations, mediation, or conflict resolution.
• Is confident managing complex cases and influencing at all levels.
• Demonstrates a strong commitment to equality, diversity, and inclusion.
• Has excellent coaching, communication, and stakeholder management skills.
• Can use data and insight to drive effective people interventions.
• Thrives in a collaborative, fast-paced environment.

Responsibilities

• Receive and triage resolution requests using our Resolution Index, recommending the most appropriate route to resolution.
• Provide expert guidance at early stages of disputes, leading on the resolution of complex cases where relationships have broken down.
• Apply transformational justice practices to support fair, inclusive, and sustainable outcomes.
• Deliver early resolution approaches such as facilitated conversations, mediation, and coaching.
• Promote psychological safety and inclusion throughout all resolution activity.
• Recommend resources and support tools to help parties navigate the resolution process.
• Build strong relationships with business areas, using insight and data to inform people strategies.
• Collaborate with Strategic Business Partners to improve team performance and workplace culture.
• Coach and support managers on performance management, absence, and employee engagement.
• Support workforce planning, job evaluation, job sizing, and resourcing decisions.
• Identify and manage people-related risks, protecting the council’s reputation as an employer.
• Engage with trade unions, participate in collective bargaining, and maintain strong industrial relations.
• Work with Equality Network Groups to deliver meaningful and positive change.

Skills

Employee relations

Mediation

Conflict resolution

Coaching

Stakeholder management

Job description

My London based Council client, are committed to building an inclusive, high-performing workplace where everyone can thrive.

We are looking for an experienced and proactive ER Resolution Partner to join the team, playing a key role in delivering innovative, early resolution approaches and driving a positive employee relations culture.

About the Role

• Receive and triage resolution requests using our Resolution Index, recommending the most appropriate route to resolution
• Provide expert guidance at early stages of disputes, leading on the resolution of complex cases where relationships have broken down
• Apply transformational justice practices to support fair, inclusive, and sustainable outcomes
• Deliver early resolution approaches such as facilitated conversations, mediation, and coaching
• Promote psychological safety and inclusion throughout all resolution activity
• Recommend resources and support tools to help parties navigate the resolution process

Strategic People Partnering

Beyond casework, you will:

• Build strong relationships with business areas, using insight and data to inform people strategies
• Collaborate with Strategic Business Partners to improve team performance and workplace culture
• Coach and support managers on performance management, absence, and employee engagement
• Support workforce planning, job evaluation, job sizing, and resourcing decisions
• Identify and manage people-related risks, protecting the council’s reputation as an employer

Collaboration & Culture

• Work closely with HR transactional services to deliver a seamless, customer-focused experience
• Actively contribute to a culture of continuous improvement within the People team
• Support the council’s ambition to be an inclusive employer, placing equality at the centre of everything we do
• Engage with trade unions, participate in collective bargaining, and maintain strong industrial relations
• Work with Equality Network Groups to deliver meaningful and positive change
• Contribute to corporate and departmental projects that support our wider organisational goals

About You

• Has strong experience in employee relations, mediation, or conflict resolution
• Is confident managing complex cases and influencing at all levels
• Demonstrates a strong commitment to equality, diversity, and inclusion
• Has excellent coaching, communication, and stakeholder management skills
• Can use data and insight to drive effective people interventions
• Thrives in a collaborative, fast-paced environment

If you are looking for a new role being part of a forward-thinking council that values innovation, inclusion, and continuous improvement. You’ll have the opportunity to shape how we resolve workplace issues and contribute to a culture where everyone feels respected, supported, and empowered.