Senior Enterprise Customer Success Manager - EMEA

Incode Technologies; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

Incode Technologies seeks a Senior Enterprise Customer Success Manager for EMEA to enhance client relationships and manage implementation projects. The ideal candidate will leverage analytical skills and technical acumen to deliver outstanding service in a collaborative global environment. Join a dynamic team at a leading provider of identity solutions.

Benefits

401k

Medical insurance

Diverse and inclusive work environment

Qualifications

• 6+ years of experience in consulting leading customer projects.
• Experience in enterprise and/or SaaS environments is a plus.
• Working knowledge of biometrics or identity software ideal.

Responsibilities

• Manage all stages of customer relationship and project implementation.
• Provide expert knowledge and exceptional service to clients.
• Engage with various internal teams to support clients effectively.

Skills

Analytic skills

Problem solving

Communication skills

Stakeholder management

Customer relationship management

Education

MBA or relevant Master’s degree

Job description

Senior Enterprise Customer Success Manager - EMEA

United Kingdom

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

The Opportunity

We are looking for a high energetic and collaborative Enterprise Customer Success Manager for EMEA to serve as the strategic interface between our clients, internal engineering and product teams. This role requires both strong tactical skills and strategic level thinking. On the tactical side, this person needs to be able to help the team navigate through agile delivery, manage the team and architecture to provide the guidance, and shepherd in flight projects to their successful ends. This candidate will work closely with Product Managers, Delivery, DevOps, Infrastructure and Business Operation teams in a highly collaborative environment and global environment to provide quality software and solutions to our clients.

Responsibilities

• Manage all stages of customer relationship:

• Implementation (it’s all about project management).

• Building amazing client relationships by providing exceptional service.

• Insight presentations (data analysis and interpretation) for clients and their executive teams.

• Manage any key issues and risks.

• Provide expert knowledge and support to our growing client base, through a consultative approach to deliver successful outcomes for our clients.

• Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients.

• Engage Solution Engineers and other Incoders as needed to provide solutions and guide customers through implementations and successfully transition into production phase, resulting in accounts growth.

• Make impactful and creative decisions.

• Able to develop processes to scope out Enterprise Customer requirements correctly.

• Build a methodology that delivers continuous results and measures success.

• Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams.

• Find creative solutions to customer requests and provide customers an experience that they will LOVE!

Requirements

• +6 years of experience in consulting firm leading customer projects with demonstrated analytic and problem solving skills.

• MBA or relevant Master’s degree in business, technology or engineering is highly preferred.

• Previous Customer Success in enterprise and / or SaaS environment is a plus.

• Technical acumen to allow effective articulation of Enterprise capabilities & offerings highly preferred.

• Excellent communication skills with the ability to distill complex issues.

• Comfort with large data sets and ability to extract business insights from analysis.

• Comfort with ambiguity and a rapidly evolving business landscape.

• Solid stakeholder management skills, both for internal and external stakeholders.

• Experience working in an organization that develops mobile apps and services for enterprise customers.

• Working knowledge of biometrics or identity software is ideal.

• Proven track record of resolving issues and risks in a cross functional and collaborative way.

• Confident, and you easily build relationships when working with your customers and internal partners.

• Naturally curious, eager to learn and proactive in sharing knowledge with others.

• Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.

• Additional benefits package according to location (401k, medical insurance, etc.)

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always looking for talented and passionate people from all backgrounds and walks of life.

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

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