Senior Engineering Manager- Payment Experience

Super; United Kingdom; On-site; GBP 120,000 - 170,000; Full time

Job summary

Super is seeking a Senior Engineering Manager for Payment Experience in the United Kingdom. You will lead two stream-aligned squads—Cards Experience and Cashier Experience—driving end-to-end payment journeys, PSP integrations, and 3DS routing, with responsibility for performance, reliability, and fast feature delivery.

You will shape architectural decisions, governance processes, and cross-squad collaboration, partnering with Product, Design, Markets, Partnerships, and a shared Product Manager

Qualifications

• Proven experience leading customer-facing, correctness-critical systems such as payments.
• Strong ability to lead full-stack teams with backend/frontend quality and performance.
• Excellent systems thinking for state machines, retries, idempotency, routing, and failure modes.

Responsibilities

• Lead two cross-functional squads across backend, frontend, iOS/Android, and QA to deliver card payment and Player Cashier platforms.
• Drive delivery hygiene across web, native, and backend release paths with clear definitions of done and release readiness.
• Own and evolve full-stack systems behind both squads, guiding PSP integrations, 3DS routing, and fraud boundaries.

Skills

Leadership

Payments experience

Full-stack team leadership

System design

Observability

AI in engineering

Tools

Prometheus

Grafana

Sentry

Snowflake

Job description

United Kingdom

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

Senior Engineering Manager – Payment Experience

AsSenior Engineering Manager – Payment Experience, you will lead two stream-aligned squads — Cards Experience and Cashier Experience — within the Transact tribe, working towards one vision: \"Right payment. Right method. Right moment.\" This is a full-stack leadership role spanning card PSP integrations and 3DS routing through to frontend performance and native release trains, sitting at the centre of customer trust and conversion, where speed, approval rates, and reliability matter as much as feature delivery. Cards Experience owns end-to-end card journeys representing close to half of global deposit volume, whilst Cashier Experience owns the Player Cashier platform that every payment squad builds on.

What the role involves

• Lead two cross-functional squads across backend, frontend, native iOS/Android, and QA, delivering the card payment experience and the Player Cashier platform while keeping ownership boundaries clear and dependencies low.


• Drive predictable delivery and strong engineering hygiene across web, native, and backend release paths, including definition of done, testing expectations, and release readiness.


• Own and evolve the full-stack systems behind both squads, guiding Cards decisions across PSP integrations, card token vaulting with 3DS, 3DS strategy, traffic routing management, fraud integration boundaries, and decline-recovery flows.


• Guide Cashier decisions across the Player Cashier frontend platform, the “golden development path”, web performance and TTI optimisation, embedded micro-cashier journeys, native alignment, and personalisation foundations.


• Establish and operate a pragmatic RFC/ADR process for architectural changes, ensuring decisions are documented, reviewed, and reversible where possible.


• Own production excellence across the domain, including observability with Prometheus, Grafana, and Sentry; end-to-end payment-journey traceability; incident management and post-incident reviews; and reporting pipelines to Snowflake/DWH for approval-rate, cost, and conversion reporting.


• Champion safe delivery across environments from Dev to QA, Stage, and Prod, with clear rollout plans, feature-flagging, and verification for continuous frontend deployment and native release cadences alike.


• Partner with adjacent Transact squads and functions, including Alternative Payments, Payment Platform, Core Wallet, and Fraud teams, as well as Product, Design, Markets, Partnerships, and a single shared Product Manager on provider selection, market launches, and tight cross-squad coordination.

What we are looking for

• Proven experience leading teams that build customer-facing, correctness-critical systems, such as payments, cashier/checkout, fintech, e-commerce conversion, or similar.


• Comfort leading full-stack teams, with a firm bar for both backend integration design and frontend/native experience quality and performance.


• Strong systems thinking, with the ability to reason about integration state machines, retries, idempotency, routing, failure modes, and reconciliation.


• A track record of improving conversion, approval rates, or performance through measurable, data-driven work.


• Experience improving operational maturity, including SLOs, observability, on-call health, incident response, and continuous reliability work.


• A history of partnering effectively with Product, Design, and commercial stakeholders while balancing experience, cost, and time-to-market.


• Strong AI proficiency, with the ability to push teams to build with agentic AI, understand where AI-assisted engineering can improve delivery, quality, operations, and customer experience, and set a high bar for practical adoption rather than experimentation for its own sake.

Nice to have

• Experience with payments platforms, card processing, 3DS/SCA, PSP integrations, token vaulting, or multi-jurisdiction compliance constraints.


• Experience owning a frontend platform, such as design systems, golden paths, performance budgets, embedded/iframe journeys, or micro-frontend architectures used by multiple squads.


• Experience with native mobile delivery across iOS/Android alongside web.


• Experience modernising and migrating experiences market-by-market whilst maintaining business continuity.


• Experience introducing personalisation or experimentation into a customer journey.


• Experience adopting agentic AI or AI-assisted engineering practices in production teams, including coding agents, workflow automation, AI-enabled observability, or internal developer productivity improvements.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page:super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.