Senior Engineering Manager, Disputes & ML

Academic Key; Greater London; Hybrid; GBP 150.000 - 190.000; Vollzeit

Zusammenfassung

Checkout.com in London is hiring a Senior Engineering Manager for the Disputes team. You will lead a cross-functional group owning .NET backend, frontend, and ML components to deliver merchant-focused dispute solutions at scale.

You will drive predictable delivery, improve engineering practices, ensure regulatory compliance, and mentor engineers across levels while collaborating with Product, Ops, and Security to reduce cost and risk. Experience in fintech leadership is essential.

Aufgaben

• Lead a team centred on a .NET back end, with front-end and machine learning components, helping engineers establish and validate their understanding of technical architecture and design end-user-centric systems and tools.
• Own predictable, high-velocity delivery — establishing healthy engineering practices, sensible estimation, and a smooth path from idea to production so the team ships consistently and sustainably.
• Drive operational efficiency and reliability by automating processes — including monitoring and alerting — meeting SLAs/SLOs, reducing operational cost, and minimising toil to keep the team focused on high-value work.
• Continuously improve delivery and operational metrics (e.g. cycle time, deployment frequency, change failure rate, and incident response), using data to identify bottlenecks and raise the bar over time.
• Manage team engineers across various seniority levels and disciplines while staying hands-on when needed.
• Cultivate an inclusive environment where every team member feels they belong, and mentors them in both their career development and interpersonal skills.
• Oversee quarterly execution of roadmap delivery, ensuring the team stays focused on the right priorities and manages efficiently through dependencies and cross-functional hurdles.
• Collaborate across Engineering, Product, and Operations to deliver solutions for merchant and internal dispute use cases.
• Build and strengthen relationships with engineers, managers, and people leads across multiple teams.
• Operating in a highly regulated financial space, ensure compliance with a range of control frameworks — from internal stakeholders such as InfoSec and Internal Audit, to external auditors, card schemes, and regulators.
• Oversee the responsible use of machine learning and AI in dispute decisioning, leading the team to develop the infrastructure, tooling, and governance required to run models safely and at scale in production.

Jobbeschreibung

Checkout.com in London is hiring a Senior Engineering Manager for the Disputes team. You will lead a cross-functional group owning .NET backend, frontend, and ML components to deliver merchant-focused dispute solutions at scale.

You will drive predictable delivery, improve engineering practices, ensure regulatory compliance, and mentor engineers across levels while collaborating with Product, Ops, and Security to reduce cost and risk. Experience in fintech leadership is essential.