Senior Engineer, Virtual Technology Management

ABACUS; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Generous annual leave entitlement plus

Gym discount

Life insurance

Comprehensive travel insurance for you

Counselling support

Competitive Compensation

Contributory pension scheme

Company events

Private Medical and Dental Insurance

Job summary

Abacus is seeking a Virtual Technology Manager (VTM) to orchestrate technology strategy and delivery for clients in regulated industries, including Financial Services and Healthcare. The role sits at the intersection of infrastructure modernization, cloud, cybersecurity, AI enablement, and service lifecycle management.

As the primary operational technology partner, you will coordinate with client stakeholders and Abacus teams to align technology decisions with business outcomes, drive adoption,

Qualifications

• Strong experience in financial services or healthcare tech delivery.
• Clear communication with technical teams and executives.
• Understanding of infrastructure, cloud, cybersecurity, and operations.

Responsibilities

• Serve as primary operational technology partner for assigned clients, aligning infrastructure, cloud, cybersecurity with business objectives.
• Act as technical liaison between client stakeholders and Abacus delivery teams, prioritizing and driving resolutions.
• Perform targeted hands-on work within VTM scope while coordinating larger engineering efforts.
• Help clients operationalize technology initiatives in regulated environments, aligning governance, security, and modernization.
• Provide technical guidance and coordinate complex support and escalations across multiple teams and vendors.
• Guide modernization initiatives involving cloud platforms, identity access management, automation, and tooling.
• Support AI-enabled solutions and coordinate AI design resources as needed.
• Identify opportunities to improve operational maturity, resiliency, and automation.
• Oversight of service activity, escalations, and technical debt with ongoing improvement.
• Engage with client stakeholders through meetings, reviews, and technology planning.

Skills

Client stakeholder communication

Infrastructure and cloud

Cybersecurity

Operational delivery

Regulated environments

Organizational & client-relations

Independent accountability

AI, automation interest

Education

Bachelor's Degree

Job description

Job Summary: At Abacus Group, we believe the future of technology services in regulated industries will be defined by the ability to securely operationalize modern infrastructure, cybersecurity, cloud, automation, and AI, not simply deploy tools. The Virtual Technology Manager (VTM) serves as the strategic execution and operational orchestration partner for clients operating in highly regulated environments across Abacus's Financial Services business unit (hedge funds, private equity firms, RIAs, asset managers, family offices) and Healthcare business unit (hospital and health systems, physician groups, payers, and other regulated healthcare organizations). This role sits at the intersection of technology strategy, operational execution, cybersecurity, infrastructure modernization, cloud services, AI enablement, and service lifecycle management.

The VTM works closely with client stakeholders and internal Abacus teams to transform strategic priorities into operational reality by coordinating execution, driving technology adoption, improving operational maturity, and reducing risk across complex client environments. Operating as a trusted technology advisor, the VTM helps align technology decisions to business outcomes while orchestrating delivery across engineering, security, professional services, operations, AI, and client experience teams. Beyond their assigned client engagements, VTMs also execute against Abacus's catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base.

VTM engagements follow a portfolio-based or a dedicated assignment model. Portfolio-based VTMs support a range of clients and hours based on business need, while dedicated VTMs are assigned primarily or exclusively to a single client. In either model, the VTM remains an Abacus employee, accountable to Abacus's standards, operating model, and management structure. The core responsibilities and expectations of the VTM remain consistent across both engagement models, with dedicated assignments providing greater client-specific capacity, continuity, and embedded engagement.

The ideal candidate combines strong technical depth, operational leadership, executive communication skills, and the ability to coordinate complex initiatives across multiple stakeholders and technologies. This role is ideal for someone looking to move beyond traditional infrastructure management and play a meaningful role in the modernization of technology operations within regulated industries.

Responsibilities (including, but not limited to the following):

• Serve as the primary operational technology partner for assigned clients, developing a deep understanding of each client's environment, operations, priorities, and technology needs, and aligning infrastructure, cloud, cybersecurity, and emerging technologies to business objectives.
• Act as the primary technical liaison between client stakeholders and Abacus delivery teams, ensuring technical needs are clearly understood, appropriately prioritized, and driven through resolution.
• Perform targeted hands-on technical work within the VTM scope while coordinating larger, specialized, or project-based engineering efforts through the appropriate Abacus delivery teams.
• Help clients operationalize technology initiatives within regulated environments by supporting infrastructure planning, governance alignment, security, operational readiness, modernization, and adoption.
• Provide technical guidance and coordinate complex support matters and escalations across Support, Engineering, Security, Infrastructure, AI, Professional Services, Operations, and vendors.
• Guide clients through modernization initiatives involving cloud platforms, cybersecurity, identity and access management, infrastructure lifecycle management, automation, collaboration platforms, and operational tooling.
• Support clients in evaluating, preparing for, and operationalizing AI-enabled solutions, coordinating specialized AI design and implementation resources where required.
• Identify opportunities to improve operational maturity, resiliency, scalability, governance, automation, and long-term technology effectiveness.
• Maintain oversight of service activity, recurring concerns, escalations, and technical debt, ensuring ownership, communication, and follow-through, and driving continuous improvement.
• Maintain regular engagement with client technical and operational stakeholders through scheduled meetings, ongoing communication, service reviews, and technology planning.
• Execute against Abacus's catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base beyond one's own assigned engagements.
• For dedicated assignments, operate as an extension of the client's technology organization while remaining accountable to Abacus's standards and management structure.

Skills

Strong experience supporting financial services or healthcare organizations within a managed services, consulting, or enterprise technology environment.

Ability to communicate effectively with both technical teams and executive stakeholders.

Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery.

Experience coordinating complex technical initiatives across multiple teams and vendors.

Familiarity with regulated environments and compliance-driven operational models.

Strong organizational, communication, and client relationship skills.

Ability to operate independently while driving accountability across matrixed teams.

Interest in AI, automation, and emerging operational technologies.

Attributes that will drive success

• High levels of client satisfaction and retention.
• Consistent achievement of service delivery and operational performance targets.
• Timely resolution of escalated client and platform issues.
• Continuous improvement of VTM processes, documentation, and service offerings.
• Increased visibility and utilisation of operational and business intelligence data to support strategic decision-making.

Qualifications

Required:

• Minimum 5+ years of experience in a technical leadership, solutions architecture, technology consulting, managed services, or client-facing technology advisory role, coordinating complex initiatives across multiple stakeholders and technologies.

Preferred:

• Bachelor's Degree
• Experience in the financial sector a plus
• Experience working at an MSP a plus

The Benefits of Working for Abacus:

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance