Senior Engineer Customer Success

ZipRecruiter; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm in London seeks a Customer Success Architect to empower clients against cyber threats. The role involves collaboration with customers to ensure effective product deployment and adoption of security tools. Ideal candidates will have experience as a Security Incident Responder, proficiency in Python, and strong communication skills. This position offers opportunities for ongoing learning and a commitment to diversity in the workplace.

Benefits

FLEXBenefits wellbeing program

Learning opportunities

Diverse team environment

Qualifications

• Experience as a Security Incident Responder or SOC analyst/manager.
• Experience with development and maintenance of scripts in Python.
• Experience with security design and architecture.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure).
• Excellent collaboration in fast-paced, matrix environment.

Responsibilities

• Provide guidance for effective customer deployment and customization.
• Assist customers with product questions and technical requirements.
• Collaborate with product and engineering teams for optimal outcomes.
• Assist in expanding product adoption through customer engagement.
• Write articles and guides for customer knowledge sharing.

Skills

Security Incident Response

Python scripting

JavaScript or PowerShell

Security design and architecture

EDR, SIEM, SOAR knowledge

Cloud technologies familiarity

Attack surface management

Customer-facing experience

Self-learning ability

Collaboration skills

Pressure management

Fluent English

Education

Bachelor's degree or equivalent military experience

Job description

Job DescriptionOur Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!

Your Impact

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
  
  

Qualifications

Your Experience

• Experience as a Security Incident Responder or SOC analyst/manager
• Experience with development and maintenance of scripts in Python
• JavaScript or PowerShell is a plus
• Experience with security design and architecture, content development, workload automation and use-cases
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure)
• Familiarity with attack surface management is a plus
• Experience in customer-facing roles (internal or external) is a must
• Self-learner able to drive business outcomes independently
• Excellent collaboration in fast-paced, matrix environment
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement - Any other is a plus
• Bachelor's degree or equivalent military experience required
• UK Public sector exposure,
  
  

Additional Information

The Team

Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new -in fact, you'll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a . If you require assistance or accommodation due to a or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, , , sex (including ), , or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.