Senior Engagement Manager

Aquent; Staines-upon-Thames; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading software firm in the UK is seeking a Senior Engagement Manager to oversee the delivery of solutions and ensure customer satisfaction. You will lead project teams, manage timelines, and collaborate with clients to achieve desired outcomes. The ideal candidate has over 8 years of project management experience and is adept at integrating AI into workflows. This role promotes inclusivity and welcomes diverse applicants.

Qualifications

• 8+ years of progressive experience in project management within a professional services organization.
• Experience managing the implementation of workflow or business transformation solutions.
• Creativity and confidence in running projects independently.

Responsibilities

• Lead the delivery team throughout the engagement.
• Manage engagement governance, timeline, scope, risk, and financials.
• Understand customer goals and align deliverables.

Skills

Project management

Business transformation

Creativity

AI integration

Job description

The Senior Engagement Manager oversees the on-time, on-budget delivery of the defined solution scope to meet the customer’s desired outcomes. This requires the Engagement Manager to complete the project following our client’s leading practice methodology, working collaboratively with the customer project team and any involved partners. They ensure governance is maintained to secure team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading client’s resources on the project, ensuring they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

Responsibilities:

1. Lead the delivery team throughout the engagement, often in collaboration with a services partner.
2. Manage engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
3. Work with the Sales Account Team, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
4. Understand the goals and align deliverables accordingly.
5. Apply expertise from the NowCreate methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
6. Act as the single point of contact to encourage collaboration and customer agreement on proposed solutions.
7. Mentor Customer Outcomes or Partner team members to achieve the engagement’s deliverables and promote the customer’s desired results.
8. Identify gaps between actuals and the plan of record, proposing solutions and driving resolutions.

Skills:

To be successful in this role, you will have:

1. 8+ years of progressive experience in project management within a professional services organization.
2. Experience managing the implementation of workflow or business transformation solutions.
3. Creativity and confidence in running projects independently.
4. Experience in leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.

Client Description:

Our Client is an American software company that offers businesses cloud computing solutions to manage digital workflows. Their innovations have streamlined working processes for 80% of the Fortune 500 alongside over 5000 other companies worldwide, including American Express, Deloitte, Experian, MGM, the NHS, Vodafone, and Wayfair.

Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodations for any part of the employment process to those with medical conditions, disabilities, or neurodivergence.