Senior Engagement Manager

ServiceNow; Staines-upon-Thames; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company based in Staines-upon-Thames is seeking an experienced professional to lead the delivery team for engagements, manage timelines, and resolve complex issues. The ideal candidate will have over 8 years of experience in professional services, with the ability to integrate AI solutions into workflows. This role offers opportunities for mentoring and collaboration in a dynamic environment.

Qualifications

• 8+ years of progressive experience in professional services organization.
• Experience managing workflow or business transformation solutions.
• Ability to travel up to 50%.

Responsibilities

• Lead the delivery team throughout the engagement.
• Manage engagement governance, timeline, and risk.
• Mentor team members to achieve deliverables.

Skills

AI integration into work processes

Project management

Problem-solving

Creativity

Industry domain expertise in workflow

Job description

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Responsibilities

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement''s deliverables and promote the customer''s desired results.
• Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization
• Experience in managing the implementation of workflow or business transformation solutions
• Success driving complex issues through analysis and resolution
• Creativity with comfort running projects independently
• Experience working collaboratively ServiceNow certifications in aligned workflow preferred but not essential
• Ability to travel up to 50%
• Industry domain expertise in workflow
• Right to work in the country you have applied to

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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