Senior End User Technology Engineer (Stoke)

ZipRecruiter; Stoke-on-Trent; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior End User Technology Engineer to lead the design and management of desktop infrastructure. This pivotal role will involve ensuring operational and secure platforms while driving a culture of high performance. You will leverage your extensive technical expertise to provide third-line support and address security risks, all while identifying opportunities for innovation. The company promotes a hybrid working environment, allowing you to balance your professional and personal life effectively. Join this dynamic team and contribute to continuous improvement and learning in a collaborative atmosphere.

Qualifications

• Extensive experience managing desktop infrastructure across multiple platforms.
• Strong expertise in troubleshooting and resolving complex technical issues.

Responsibilities

• Troubleshooting and resolving complex technical issues efficiently.
• Collaborating with teams to enhance end user infrastructure management.

Skills

Desktop Infrastructure Management

Group Policy Object (GPO) Management

OS Deployment Methodologies (MDT, SCCM, Intune)

3rd Line Technical Support

MacOS and iOS Support (Jamf)

ITIL Processes

PowerShell Scripting

Communication Skills

Risk Mitigation

Job description

Job Description

Who we are looking for

A Senior End User Technology Engineer, who will use strong technical expertise to ensure delivery of innovative solutions, whilst leveraging leadership experience to drive a high-performance culture.

Working within the deployment and endpoint management team, you will lead the design, configuration and management of desktop infrastructure, both on-premises and Cloud. You will play a key role in ensuring platforms and services remain operational, secure and compliant to support a 365 day a year Business.

You will provide 3rd line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities and security risks, whilst identifying future technology opportunities.

As a leader with strong technical expertise, you will be capable of delivering complex work packages whilst providing regular updates. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.

This role is eligible for in the Company’s hybrid working from home policy.

skills and experience

• Extensive experience with desktop infrastructure management across Windows, Mac and Linux platforms.
• Strong expertise in Group Policy Object (GPO) management and troubleshooting.
• In-depth knowledge of OS deployment methodologies, such as MDT, SCCM or Intune.
• Proficiency in troubleshooting and resolving complex 3rd line technical issues.
• Technical experience in supporting a MacOS and iOS estate (Jamf).
• Solid understanding of ITIL processes, particularly in incident, problem and change management.
• Familiarity with PowerShell or scripting for automation and reporting tasks.
• Excellent communication skills, capable of conveying technical information to non-technical stakeholders.
• Proactive in identifying, mitigating and resolving risks across desktop environments.

Main Responsibilities

• Troubleshooting and resolving complex technical issues efficiently.
• Collaborating with cross-functional teams to enhance end user infrastructure management processes.
• Developing and maintaining internal knowledge documentation.
• Identifying opportunities for automation and process optimisation within the team.
• Monitoring team performance metrics and identifying areas for improvement.
• Ensuring adherence to Service Level Agreements (SLAs) and operational procedures.
• Conducting regular assessments of technical skills within the team.
• Supporting the implementation of new technologies and tools.
• Contributing to a culture of continuous improvement and learning within the team.

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