Senior End User Compute Lead - Windows

Capital One; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company seeks a Senior End User Compute Lead to manage and optimize end user services platforms in London. This technical role requires expertise in device management and communication with diverse teams. You'll have opportunities for career progression and flexible working arrangements while contributing to impactful IT solutions.

Benefits

Pension

Bonus

Holiday entitlement

Private medical insurance

Flexible benefits

Qualifications

• Experience in managing and designing end user systems within a regulated industry.
• Experience with centralized device management using MDM tools.
• Excellent oral and written communication skills required.

Responsibilities

• Managing and troubleshooting the End User Services platforms.
• Providing 3rd line support for internal IT systems.
• Collaborating with third-party vendors for system maintenance.

Skills

Device management

Communication

Project management

Agile methodology

Network principles

Tools

Microsoft Intune

Jamf Pro

VMWare Workspace One

Job description

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Senior End User Compute Lead - Windows, London

Client: Capital One

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 9d3c1e19ee0f

Job Views: 4

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

White Collar Factory (95009), United Kingdom, London, London

Senior End User Compute Lead - Windows

About The Role

We are seeking a Senior End User Compute Lead responsible for managing, troubleshooting, developing, and operating the End User Services platforms, including Endpoint Management with Zero Touch Deployment, Collaboration Tools, and Digital Signage. Knowledge of DaaS, including AWS Workspaces, is beneficial but support for further development will be provided.

This highly technical role requires a broad skill set and effective communication to ensure optimal operation of our internal IT environment. You will collaborate with global teams with specialized focuses and must adapt quickly.

There is an opportunity to lead regionally on Windows platform matters as a subject matter expert, working closely with global engineering leads and staying aligned with industry trends. You will also have chances to engage with relevant products in other areas.

You'll Work On

• Development and implementation of new systems and solutions for the UK business
• Providing 3rd line support for internal IT systems
• Supporting end user devices including Windows, MacOS, iOS, and Android
• Training, support, and mentorship to the EUS team
• Maintaining and managing IT standards
• Documenting setups and processes; influencing and designing processes for new technologies
• Serving as technical point of contact for EUS systems
• Collaborating with third-party vendors for system maintenance and upgrades, working with management on business solutions
• Occasional out-of-hours support for major incidents and changes, supporting global teams as needed

We're Looking For

• Expertise in managing and designing end user systems and services within a regulated industry
• Experience with centralized device management using MDM tools like Microsoft Intune, Jamf Pro, and VMWare Workspace One
• Knowledge of network principles and standards
• Experience working in dispersed teams and communicating effectively across diverse audiences
• Exposure to AWS Cloud
• Familiarity with ITIL framework
• Experience with Agile methodologies
• Ability to plan and manage projects, workloads, and stakeholders
• Excellent oral and written communication skills

What’s in it for you

Join us to contribute to a transformative organization, with career progression opportunities through Capital One University and external training providers. Benefits include pension, bonus, holiday entitlement, private medical insurance, flexible benefits like season-ticket loans, cycle to work, and parental leave. Our offices feature open-plan workspaces, gyms, restaurants, mindfulness, and music rooms.

Where and how you'll work

This permanent role can be based in Nottingham or London, with a flexible hybrid working model. You will work in the office three days a week: Tuesday, Wednesday, and Thursday.

We value diversity and inclusion, actively seeking candidates from underrepresented groups, including women and ethnic minorities, and supporting internal networks such as REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER.

For support or questions about the recruitment process, please contact us at [contact email].