Senior Employee Relations Specialist New London

Seibold GmbH; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a skilled Employee Relations Manager to shape their framework for managing sensitive employee topics. In this pivotal role, you'll build the Employee Relations case management framework from the ground up, ensuring compliance with employment laws while fostering a fair and supportive workplace. You will handle complex employee relations issues, provide guidance to managers, and mentor junior HR team members. This is a fantastic opportunity to make a significant impact in a dynamic environment that values financial well-being and employee satisfaction. If you're passionate about HR and want to drive positive change, this role is for you.

Qualifications

• 5+ Jahre Erfahrung in der Mitarbeiterbeziehungen mit starkem Verständnis für Arbeitsrecht.
• Starke zwischenmenschliche und Kommunikationsfähigkeiten.

Responsibilities

• Verwalten, untersuchen und lösen komplexer Mitarbeiterbeziehungsprobleme.
• Entwickeln und durchführen von Schulungen für Manager zu Mitarbeiterbeziehungsthemen.

Skills

Employee Relations

Conflict Resolution

Interpersonal Skills

Communication Skills

Problem Solving

Critical Thinking

Education

Bachelor’s degree in Human Resources

Master’s degree or HR certification

Job description

People come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the best-known investors in tech, we’ve reached millions of people to support them throughout their financial lives. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

About The Role

ER is a new functional area for Cleo and so you will be important in defining the frameworks we use to manage sensitive employee topics. The person in this role will have the opportunity to build our ER case management framework from scratch, in collaboration with our People Partnering team. In addition to building out our ER framework you will also work on tier one case resolution, ensuring risk is managed appropriately for Cleo, whilst maintaining best practice in everything you do.

What You’ll Be Doing

1. Manage, investigate, and resolve complex employee relations issues, including performance management, disciplinary actions, grievances, and complaints.
2. Ensure thorough documentation of cases, adherence to timelines, and compliance with applicable laws and company policies.
3. Interpret and apply HR policies, procedures, and programs to ensure consistent and fair treatment of employees across the organisation.
4. Partner with legal counsel to ensure that actions comply with employment laws and regulations (EEOC, FMLA, ADA, etc.).
5. Monitor trends in employee relations and provide recommendations to improve policies and practices.
6. Provide guidance and support to managers and HR colleagues on handling employee relations issues effectively and legally.
7. Develop and conduct training sessions for managers on employee relations topics, such as conflict resolution, performance management, and workplace harassment.
8. Act as a neutral party to facilitate mediation and resolution of conflicts between employees or between employees and management.
9. Prepare and present reports for senior management, providing actionable recommendations based on data.
10. Mentor junior members of the HR team, providing expertise and advice on complex employee relations matters.

What You’ll Need

1. Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification (e.g., SHRM-CP/SHRM-SCP, PHR/SPHR) is preferred.
2. 5+ years of progressive experience in employee relations, with a strong understanding of employment laws and conflict resolution techniques.
3. Strong interpersonal and communication skills, with the ability to handle sensitive situations diplomatically and confidentially.
4. Advanced problem-solving and critical-thinking abilities.
5. Ability to work independently as well as collaboratively with teams across the organisation.