Senior Employee Relations Specialist

dh internal Job Board; London; On-site; GBP 100,000 - 125,000; Full time

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

Join our team!

We’re looking for a Senior Employee Relations Specialist to join our People team as part of our Employee Relations Centre of Excellence. It’s an opportunity to support in creating a harmonious work environment that promotes employee satisfaction, productivity, and growth. You will be responsible for managing complex case work, undertaking complex investigations, coaching our people team and ensuring compliance.

Responsibilities

• Demonstrate effective case management of complex and challenging people related issues.
• Show a proven track record of coaching and supporting HR business partners and managers with all matters relating to employee relations issues taking into account potential risks to the business.
• Display knowledge of all ER legislation, best practice & trends to ensure that our policies reflect a workplace where employees are treated fairly.
• Research employment legislation where appropriate to provide relevant and accurate advice to the business.
• Manage annual compliance reviews of existing policies and procedures to ensure they are continually fit for purpose and in line with legislative updates.
• Support with the introduction of new or revised ER policies, procedures and processes.
• Provide ongoing coaching to our people team to ensure consistent application of the ER policy and adherence to best practice in the management of all ER related issues.
• Have an understanding of ER metrics to measure the efficiency and effectiveness of the People team as well as to identify trends within the business.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge. We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.