Senior Economic Crime Investigator

Description This; Swindon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in the United Kingdom is seeking a Senior Economic Crime Investigator to lead complex fraud investigations. The role involves guiding a team, ensuring accurate outcomes, and collaborating with stakeholders to tackle emerging fraud trends. The ideal candidate possesses extensive experience in fraud investigations and excels in analytical skills. This position offers a hybrid work model, allowing a blend of office and home working.

Benefits

Private medical insurance from January 2026

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Salary sacrifice benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Extensive experience in fraud investigations.
• Strong analytical skills to uncover complex issues.
• Ability to mentor and support team members.

Responsibilities

• Lead and support the Fraud Investigations team.
• Provide guidance to ensure thorough investigations.
• Collaborate closely with internal stakeholders.

Skills

Extensive experience in tackling a wide range of fraud types

Recent hands-on expertise as a Fraud Investigation Subject Matter Expert

Strong analytical and investigative skills

Sound decision-making under pressure

Excellent time management skills

Experience in supervising or coaching others

Job description

Swindon, United Kingdom
Bournemouth, United Kingdom
London, United Kingdom
Northampton, United Kingdom
Dunfermline, United Kingdom

Our Financial Crime team plays a vital role in protecting Nationwide and its members from all forms of financial crime, including fraud. This is an evolving area with an outstanding reputation, fascinating subject matter and industry-leading results. You’ll work with advanced detection systems, respond to ever-changing criminal methods and help deliver an exceptional experience for our members.

This is your chance to make a real difference, not just for Nationwide, but for the lives of our members. As a Senior Economic Crime Investigator within our Fraud Investigations team, you’ll take the lead on complex cases involving unauthorised transactions while guiding and supporting analysts to achieve accurate, fair outcomes. Your expertise will shape best practices, provide coaching and ensure investigations meet the highest standards of member protection. If you’re passionate about doing the right thing the right way, this role is for you.

You’ll work Monday to Friday, with one Saturday each month, giving you a clear and balanced schedule while supporting our members when they need us most.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Dunfermline, Wakefield, Sheffield, or Bournemouth office.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

• From January 2026, all Nationwide colleagues will benefit from private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Kevin Neave and the main recruitment contact is Lorraine Ifil.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

In this role, you’ll lead and support the Fraud Investigations team as they tackle complex cases, particularly those involving unauthorised transaction claims. Acting as a trusted subject matter expert, you’ll provide guidance and coaching to ensure investigations are thorough, accurate and fully aligned with regulatory and internal standards. You’ll review and quality-check case outcomes to maintain fairness and consistency for our members, while driving best practices across the team by sharing knowledge, mentoring colleagues and helping them develop their investigative skills.

Collaboration is key. You will work closely with internal stakeholders to resolve high-risk cases and elevate issues when needed. Staying ahead of emerging fraud trends and regulatory changes will also be part of your remit, strengthening our prevention and detection strategies and ensuring we remain one step ahead.

About you

As a minimum, you’ll bring:

• Extensive experience in tackling a wide range of fraud types
• Recent, hands‑on expertise as a Fraud or Scam Investigation Subject Matter Expert
• Strong analytical and investigative skills with a proven ability to uncover complex issues
• A track record of sound decision‑making under pressure
• Excellent time management skills and the ability to prioritise effectively
• Experience in supervising or coaching others to help them grow and succeed

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1563
• Apply Before 01/06/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB