Senior Ecommerce Manager (CRO)

3Search; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading D2C scale-up is seeking a Senior Ecommerce CRO Lead to enhance the customer journey on their Shopify+ website. This role involves defining the CRO strategy, running A/B tests, and collaborating with senior leaders to drive conversion. The ideal candidate has experience in high-growth environments and a strong grasp of ecommerce tools like GA4. This opportunity offers a competitive salary and direct collaboration with the CMO and founder.

Qualifications

• Proven track record of owning CRO in a fast-paced environment.
• Strong understanding of heatmaps and experimentation platforms.
• Ability to adjust Shopify themes or brief developers.

Responsibilities

• Define and lead the CRO strategy and testing roadmap.
• Audit and optimise key entry points to boost conversion.
• Run continuous A/B and multivariate testing programmes.

Skills

CRO ownership for high-growth D2C ecommerce brands

Shopify expertise

End-to-end experiment implementation

Understanding of GA4 and GTM

Data-driven mindset

Commercial and UX awareness

Job description

Overview

We are working with a leading, high-growth D2C scale up that is at a pivotal point in its journey. With a strong UK and US footprint and ambitious revenue targets, they are seeking a dedicated Senior Ecommerce CRO Lead to unlock conversion. This is a unique opportunity to own the entire customer journey on their Shopify+ website – from shaping strategy to executing tests, you will be instrumental in turning traffic into measurable growth. You will have a direct line to the founder as well as the CMO.

This is not just a CRO role. We’re looking for someone who can connect the dots between product, storytelling and design—balancing a strategic mindset with attention to detail, from microcopy and layout to the brand narrative that builds trust and drives loyalty.

About the Role

• Define and lead the CRO strategy, prioritisation model, and testing roadmap
• Audit and optimise key entry points to remove friction and boost conversion
• Run a continuous A/B and multivariate testing programme with speed and precision
• Enhance merchandising UX, bundling, cross-sell and upsell flows
• Work closely with senior leaders to bring brand storytelling to life through digital journeys

About You

• Proven track record of owning CRO for a high-growth D2C ecommerce brand
• Shopify expert (ideally)
• Experience running and implementing experiments end-to-end
• Strong understanding of GA4, GTM, heatmaps and experimentation platforms
• Ability to adjust Shopify themes directly or brief developers effectively
• A data-driven mindset combined with commercial and UX awareness
• Thrives in a fast-paced, scale up DTC environment

Equality and Opportunity

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Due to a high number of applicants, we are only able to respond to successful candidates.

Salary: Competitive

Location: London