Senior eCommerce Development Manager: 12 Months FTC (Maternity Cover)

Mars, Incorporated; Castle Cary; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global company is seeking a Senior eCommerce Development Manager to drive brand growth in the online pet nutrition market. This role involves collaborating with strategic partners, managing projects, and leveraging insights to enhance customer experience and marketing strategies. The ideal candidate has strong collaboration skills, project management experience, and commercial acumen. Competitive salary and benefits are offered.

Benefits

Best-in-class learning and development

Competitive salary and benefits

Company bonus

Qualifications

• Proven track record of building collaborative relationships with customers/stakeholders across European markets.
• Proven track record of project management.
• Strong collaboration skills with senior stakeholders.
• Commercial acumen and strategic vision.

Responsibilities

• Lead review generation campaigns to drive brand consideration.
• Summarize key product review insights in quarterly reports.
• Own insights tools and provide relevant category intelligence.
• Elevate the shopping experience with category insights.
• Develop impactful marketing strategies and creative campaigns.
• Collaborate with agencies to produce marketing assets.
• Conduct post-campaign reviews on performance metrics.

Skills

Building collaborative relationships

Project management

Collaboration skills

Commercial acumen

Strategic vision

Job description

Overview

The Senior eCommerce Development Manager plays a vital role in delivering Royal Canin’s brand growth ambitions within the digital commerce space. This role partners closely with strategic eCommerce customers to drive a wide range of strategic initiatives aimed at accelerating the growth of the health nutrition category and achieving key brand and commercial objectives. By leveraging data, insights, and collaboration, the Senior eCommerce Development Manager ensures Royal Canin continues to lead and innovate in the evolving online pet nutrition landscape.

What are we looking for?

• Proven track record of Building collaborative relationship with customers/ stakeholders - operate across European markets.
• Proven Track record of Project management.
• Strong collaboration skills - someone who can work with senior stakeholders from across the organisation to bring these projects to life.
• Commercial acumen and strategic vision.

What will be your key responsibilities?

• Drive Brand Consideration Through Ratings & Reviews: Lead review generation campaigns, encouraging consumer-generated ratings and reviews through external programs.
• Be the voice of the Customer Insights & produce a quarterly Voice of the Customer report summarizing key product review insights and drive actions from the learnings with Zooplus.
• Drive Future-Ready Category Insights: be the owner of insights tools e.g. Fox Intelligence to bring relevant category and eCommerce intelligence.
• Provide category insights to customers to help elevate the Royal Canin shopping experience on their platform.
• eCommerce Marketing Strategy & Asset Development: work backwards from customer and pet owner insights to develop impactful, insight-led creative campaigns.
• Collaborate with creative agencies to produce compelling marketing assets that align with brand and business objectives.
• Lead the development of digital and physical marketing assets.
• Conduct post-campaign reviews, including ROI and performance metrics.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.