Senior Dynamics 365 & Power Platform Architect | Copilot AI

BearingPoint; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private health and dental insurance

Pension contributions

Annual bonuses

Gym membership support

Professional subscriptions

Paid maternity and paternity leave

Income protection

Nursery workplace benefits

Job summary

BearingPoint is expanding its Microsoft Business Applications team in the UK and seeks a senior Functional Architect for Dynamics 365 CRM, Power Platform and Copilot. You will shape enterprise customer engagement, define target operating models and design AI-enabled experiences across sales, service and marketing processes.

Ideal candidates bring 8+ years in Dynamics CRM, deep knowledge of D365 Sales/Customer Service and Power Platform, plus experience leading large transformation programmes and

Qualifications

• Typically 8+ years delivering Microsoft Dynamics CRM or Dynamics 365 Customer Engagement solutions.
• Deep functional experience across Dynamics 365 Sales, Customer Service and Customer Insights Journeys.
• Experience with Customer Insights Data and unified customer profiles is highly desirable.
• Proven delivery experience on enterprise-scale CRM and customer transformation programmes.
• Strong knowledge of sales, service and marketing operating processes, controls and performance measures.

Responsibilities

• Lead the end-to-end functional design of Microsoft Dynamics 365 Customer Engagement solutions.
• Define business processes across Dynamics 365 Sales, Customer Service, Customer Insights Journeys and Customer Insights Data.
• Facilitate discovery workshops, requirements gathering, process design and fit-gap analysis.
• Develop solution blueprints, functional specifications, process maps, user stories and acceptance criteria.
• Promote configuration and standard platform capability before extending or custom development.
• Provide functional design governance and ensure alignment with Microsoft and programme standards.
• Design customer acquisition, onboarding, retention, service and loyalty journeys.
• Architect personalised, event-driven customer journeys across channels using CIJ.
• Define Copilot and AI strategies across CRM, sales, service and customer engagement scenarios.

Skills

Strategic thinking

Client focus

Stakeholder engagement

Leadership

Mentoring

Education

Degree-level education or equivalent

Microsoft Certified: Power Platform Solution Architect Expert (preferred)

Tools

Dynamics 365

Power Platform

Copilot Studio

Dataverse

Power Apps

Power Automate

Power BI

Copilot

Job description

BearingPoint is expanding its Microsoft Business Applications team in the UK and seeks a senior Functional Architect for Dynamics 365 CRM, Power Platform and Copilot. You will shape enterprise customer engagement, define target operating models and design AI-enabled experiences across sales, service and marketing processes.

Ideal candidates bring 8+ years in Dynamics CRM, deep knowledge of D365 Sales/Customer Service and Power Platform, plus experience leading large transformation programmes and