Senior Dispenser – Prescription Processing & Admin Team

Cencora, Inc.; Northampton, South Normanton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Senior Dispenser and be part of a dedicated Homecare Pharmacy team. In this role, you will coordinate and organize workflow, ensuring efficient and accurate dispensing services. Your strong problem-solving and communication skills will be essential in delivering exceptional patient care. With opportunities for career development and a hybrid working model, this position offers a chance to make a real impact in the health sector. If you're passionate about improving lives and enhancing pharmacy services, this role is perfect for you.

Benefits

Hybrid working with a minimum of 3 days on-site

Perks at Work discounts

Contributory Pension Scheme

Cycle to Work Scheme

Service-based annual leave

Career development opportunities

Paid volunteer days

Qualifications

• NVQ Level 2/3 in Pharmacy Services or equivalent is essential.
• Strong problem-solving and analytical skills are required.

Responsibilities

• Coordinate workflow within the Dispensary and Prescription Processing teams.
• Manage query resolution for prescription issues with professionalism.

Skills

Problem-solving skills

Analytical skills

Communication skills

Organizational skills

Customer service skills

Education

NVQ Level 2/3 in Pharmacy Services

Tools

Computer literacy

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

We have a role for a Senior Dispenser in our Prescription Processing & Admin Team, based at either our Northampton Site or our South Normanton Site. This role is 37.5 hours per week, Monday - Friday.

Job Purpose:

• To work as part of an enthusiastic and highly motivated Homecare Pharmacy team, delivering an organised, efficient, and accurate dispensing service that exceeds customer expectations through dedication to patient care.
• To collaborate with the Prescription Management Team and assist in managing and organising all teams within the Prescription Processing and Admin department.
• Be a key contact for the Prescription Processing and Administration Team, ensuring smooth operations, effective communication internally and externally, and safe implementation of new services, including training team members in key competencies.
• To deputise for the Prescription Processing and Admin Team Manager as required and assist in line management of nominated individuals.
• Adhere to SOPs, raise non-conformances as needed, and ensure compliance with Healthconnect, Prescription Management Procedures, Pharmacy SOPs, GDP, and Health & Safety standards.

Key Accountabilities:

• Coordinate and organise workflow within the Dispensary and Prescription Processing teams, focusing on Prescription Processing and Administration processes.
• Review SOPs and training documents regularly to ensure adherence and accuracy, especially those related to Prescription Processing and Administration.
• Manage query resolution for prescription issues, communicating professionally with patients, customers, and colleagues.
• Conduct training for Prescription Processing and Admin Team members as needed.
• Support management in KPI reporting, performance management, and HR issues for the teams.
• Provide briefings to management teams and feedback on day-to-day performance issues.
• Lead or participate in implementing new contracts and projects under management guidance.
• Communicate professionally with internal and external customers.
• Assist in coaching and training on procedures, ensuring training plans are up-to-date.
• Ensure site security and follow established procedures.
• Participate in implementation and commercial operations calls for upcoming changes.
• Perform any ad-hoc duties related to Prescription Processing/Administration.

What We Offer:

• Hybrid working with a minimum of 3 days on-site per week
• Perks at Work discounts
• Contributory Pension Scheme after 3 months
• Cycle to Work Scheme
• Service-based annual leave
• Career development and internal progression opportunities
• Up to two paid volunteer days per year

Knowledge, Skills, and Experience Required:

Essential

• NVQ Level 2/3 in Pharmacy Services or equivalent
• Strong problem-solving and analytical skills
• High accuracy levels
• Experience working towards KPIs and targets
• Excellent communication and relationship management skills
• Proficiency in computer literacy
• Excellent organisational and planning skills
• Good customer service skills
• Proven work performance record
• Willingness to undertake further training

Desirable

• Experience leading a team
• Experience in various pharmacy settings
• Understanding of Homecare Pharmacy

What Cencora Offers

Benefits outside the US may vary by country and are aligned with local practices. Eligibility and effective date may differ for some benefits and team members under collective bargaining agreements.

Affiliated Companies

Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We ensure non-discrimination in recruiting, training, compensation, benefits, promotions, and transfers. Reasonable accommodations are provided for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or email [e-mail]. Messages unrelated to accommodations will not be responded to.