Senior Discharge Flow Coordinator | Great Western Hospitals NHS Foundation Trust

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Swindon is seeking a Senior Discharge Flow Coordinator to facilitate safe and effective discharge processes for patients. This role involves working closely with clinical teams and stakeholders to enhance patient care, reduce length of stay, and support efficient patient flow. The successful candidate will have strong planning skills and the ability to collaborate with various healthcare professionals. This position contributes significantly to improving patient experiences and outcomes.

Qualifications

• Expertise in planning safe and timely transfers of care.
• Strong communication skills with multidisciplinary teams.

Responsibilities

• Lead discharge process to ensure timely patient discharge.
• Monitor discharge pathways and investigate unsatisfactory outcomes.
• Support staff to manage patient flow delays.
• Track and report on patient length of stay and transfers of care.

Skills

Knowledge and skills to deliver best practice

Ability to work collaboratively

Job description

Overview

The Senior Discharge Flow Coordinator will work alongside the Matron of Clinical Operations and Patient Flow to achieve effective discharge processes in the management of simple and complex cases. They will work independently but under the supervision of the Matron and Head of Clinical Operations by liaising with ward managers, multi-disciplinary teams (MDT), clinical teams, and system wide stakeholders to facilitate safe, effective patient discharges.

Our STAR values – Service, Teamwork, Ambition and Respect – are a guiding principle, driving us towards delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Responsibilities

• Takes a lead role in the discharge process to ensure the safe, timely discharge of patients, building competence and confidence and promoting a culture of prevention and early intervention with all staff.
• To ensure discharge pathways and processes are monitored and unsatisfactory outcomes are investigated appropriately, including the review of complaints, Datix and patient experience feedback.
• Proactively supports staff to effectively manage patient flow delays, supporting the Trust’s work programme to reduce incidence of stranded patients delayed transfers of care.
• Follows agreed escalation processes for complex cases helping to avoid or resolve conflict if required.
• Develops effective links and relationships with relevant professional partners to ensure as seamless a service as possible.
• Has the knowledge and skills to deliver best practice when planning safe and timely transfer of care, to achieve best outcomes for patients, reduce length of stay and optimise bed usage.
• In conjunction with the Matron and Head of Clinical Operations, tracks, assesses and monitors patient length of stay, delayed transfers of care/stranded patients and process related issues, maintaining accurate reports in accordance with strict national deadlines and liaising with service representatives as required.
• Establishes key links with all members of the multidisciplinary team and facilitates the development of discharge planning expertise.
• Ensures stakeholders are consulted and patient experience and feedback contribute to the development of the service.
• Arranges multidisciplinary team meetings (MDT), chairs when appropriate, and maintains precise documentation of professional meetings following correct governance procedures.

Qualifications / Skills

• Knowledge and skills to deliver best practice when planning safe and timely transfer of care, to achieve best outcomes for patients, reduce length of stay and optimise bed usage.
• Ability to work collaboratively with ward managers, MDTs and system wide stakeholders.

This advert closes on Sunday 28 Sep 2025.