Senior Director - Security

Microsoft; City Of London; On-site; GBP 70,000 - 110,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager in London to lead a team focused on enabling customer success with Microsoft Security Solutions across the cloud environment. The role involves coaching team members, driving customer satisfaction, and directly engaging with clients to realize value from Microsoft investments, particularly in security. Ideal candidates will possess strong technical and interpersonal skills, as well as a relevant educational background and professional experience.

Benefits

Flexible work arrangements

Health and wellness benefits

Continued education opportunities

Performance bonuses

Qualifications

• Experience in technical sales, engineering or consultative delivery.
• Experience in people management and change management.
• Strong communication and technical leadership skills.

Responsibilities

• Lead team to meet customer objectives and Microsoft business targets.
• Coach team members to leverage security expertise for customer success.
• Drive operational efficiencies and improve key performance metrics.

Skills

Technical sales

People management

Change management

Interpersonal skills

Communication

Technical leadership

Customer relationship management

Education

Bachelor's degree in relevant fields

Master's degree preferred

Tools

Microsoft Security Solutions

Azure

AWS

Google Cloud

Job description

Responsibilities

• You will lead your team to deliver customer objectives and Microsoft business targets, guiding them through change using the Demonstrated Capabilities framework. You will aim to achieve positive Customer Satisfaction and coach team members to become trusted advisors to customers and partners by leveraging Security expertise across M365 and Azure to enable defined Customer Success Plan outcomes.
• You will coach the team to understand customer objectives and how Unified accelerates value realization. You will guide them to drive positive Customer Satisfaction and share feedback/insights from customers and partners.
• You will develop opportunities that drive Customer Success business results by working with technical decision-makers, ensuring they understand Microsoft's security value proposition and derive value from their investment in Microsoft technology through a deep understanding of security solutions and customer scenarios.
• You will coach the team to identify resolutions to issues blocking customer success projects, leveraging security technical expertise. Support them in leading technical conversations with customers to maximize value from Microsoft investments, adhering to MS best practices and policies, and utilizing repeatable Intellectual Property (IP).
• You will foster a culture of continuous self-learning and technical intensity, enabling customers to realize desired business outcomes, including innovation. Model impactful community engagement and coach the team to contribute to repeatable IP.
• You will apply principles, systems, tools, and strategic insights to improve key performance metrics (KPIs) and drive operational efficiencies. Coach the team on situational fluency, studying customer situations, reading the room, and reacting accordingly, including when to pivot conversations based on environmental cues.
• You will leverage your broad technical experience and knowledge in foundational security, AI, architecture design, with depth in security, to deliver the end-to-end security story for Microsoft. Highlight the value proposition using your expertise in security, including Zero Trust, threat management, SOC monitoring (SIEM / SOAR), XDR + SIEM, Cloud Security, and Identity.

Qualifications

Professional Skills

• Experience in technical sales, engineering, or consultative delivery.
• Experience in people management and building high-performing teams.
• Experience in change management, transformation, and technical adoption.
• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams for customer benefit.
• Exceptional communication skills, including the ability to hold discussions with CxO and BDM levels, and strong interpersonal, verbal, written, and presentation skills.

Technical Skills

• Proven ability to map customer needs to technical solutions.
• Strong understanding of Microsoft Security Solutions and competitors.
• Curiosity, empathy, and a drive for continuous improvement and results.
• Demonstrated technical leadership in previous roles.
• Ability to address customer escalations and orchestrate resources effectively.

Other Requirements

• Bachelor's degree in relevant fields with experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, or software development/support.
• Master's degree preferred, with similar experience.
• Experience in customer-facing roles and leading technical projects or teams.
• Technical certifications in cloud or security (e.g., Azure, AWS, Google).
• People management experience, including managing managers or technical leads.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. If you need assistance or accommodations due to a disability, please send a request via the Accommodation request form. Benefits and perks may vary depending on employment nature and country.