Senior Director, Revenue Operations

Glassdoor; London; Remote; GBP 135,000 - 169,000; Full time

Job description

When you work for Glassdoor, you help people everywhere get ahead in work and life. That’s because we’re moving fast to become the leading community for workplace conversations. Every day, we foster radical transparency by giving professionals a platform to connect authentically and anonymously. Think real talk with real people — plus company reviews and ratings, salary info, job listings and more.

Join us as we make worklife better, together.

We are a remote-first organization with a flexible Where-to-Work policy, allowing Glassdoor employees to work remotely, from their home, local office (if available), or Indeed Co-Working locations.

About the Role

We are looking for a RevOps leader who will position Glassdoor for a new phase of growth - driven by innovation in our products, use of AI and other technologies, and our partnership with Indeed. This leader will be as comfortable acting as a change agent as they are creating stability and order from ambiguity. They will balance forward-looking technology and operational strategy, with a data-driven focus on outcomes and results. As the leader of our revenue operations functions, this person will lead our Front-Line Effectiveness, Territory & Quota, Compensation, and Revenue Enablement functions in service of our Sales and CS organizations. As a people-focused leader, this person will coach and develop a world class Revenue Operations team that both models our Craft Competencies, and creates opportunities for growth and development for our people. Finally, this leader will act as an advocate and bridge-builder with key stakeholders across Glassdoor and Indeed, ensuring that we optimize our partnership operations and deliver value to our customers and shareholders.

At Glassdoor, we expect all leaders to model our company values of Good People, Innovation, Grit, and Transparency.

What You’ll Do

• Act as a change agent, identifying opportunities for operational enhancements, and galvanizing teams to achieve goals.
• Lead Glassdoor’s adoption of AI and other tools and technologies in driving efficiency and effectiveness in our go-to-market operations.
• Develop and embed a deep focus on continuous improvement, led by data-driven insights and understanding of our operations.
• Deliver year-on-year and quarter-on-quarter improvements in how we work - own your metrics and deliver results tied to OKRs (e.g., lead generation, pipeline coverage, front-line productivity).
• Work with your teams to balance and optimize ongoing ‘run the business’ priorities relative to our change agenda.
• Lead a high-performing Revenue Operations team, providing strategic direction, coaching and mentorship while fostering a culture of continuous improvement and innovation.
• Build and foster a culture of inclusion and belonging, inspiring your teams to realize their full potential and share their best ideas.
• Model our Craft Competencies - Use of Data, Effective Communications, and Focused Execution.
• Empower and hold teams accountable for results - both within RevOps and across the GTM organization.
• Coach and develop a team that deeply embeds these competencies into how we work.
• Lead the teams who drive all aspects of Revenue Operations. Your role as Sr. Director will include process optimization, technology stack, data integrity, and KPI analysis, and building operational efficiencies and guiding change management within our Sales and Customer Success teams.
• Front-line Effectiveness: Drive continuous improvement and operational efficiency in sales and customer success. Leverage data-driven insights to design and optimize processes, drive technology adoption (including AI), ensure SFDC data integrity, deliver accurate forecasting, and oversee effective deal desk and reporting processes.
• Compensation, Territories, and Quota: Support sales leadership in designing and implementing effective compensation plans, territory strategies, and quota assignments that align with organizational goals and drive desired sales behaviors.
• Revenue Enablement: Lead and develop a high-performing Revenue Enablement team, modeling craft competencies and fostering a culture of innovation, while providing coaching, mentorship, and front-line training to equip the sales team for success and drive organizational change.
• Work with cross-functional teams to ensure that the Revenue Operations team is meeting the needs of the business and our senior-level stakeholders across Glassdoor and Indeed.
• A team player outlook, with a growth mindset and an impact-driven approach.
• 12+ years of progressive sales and/or revenue operations experience.
• 6+ years in leadership and people management roles.
• B2B SaaS experience strongly preferred.
• Previous experience growing and scaling a Sales Operations team (including Deal Desk and Sales Compensation) in a hyper-growth environment.
• Comprehensive understanding of sales processes and methodologies in a scaled sales organization.
• Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy.

Compensation and Benefits

Base salary range* (GBP): £135,000 - 169,000

Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual bonus target**: 25%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews.

Generous Restricted Stock Units (RSU):

***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers.

Work/life balance: Open Paid Time Off policy.

Our Commitments

• Come as you are: At Glassdoor diversity is not a slogan; it’s a core factor in our success. We welcome your background, experience and ideas because you help us understand and better serve our world. You make us stronger.
• Grow your career: Glassdoor is small enough for you to see the impact of your contributions, while large enough to offer significant resources and endless opportunities to grow. This is a great place to make a career.
• Find your people: Ask anyone who works here: it’s the people who make the difference. We are a group of well-rounded humans who support one another and work hard together to bring the Glassdoor mission to life.
• Discover flexibility: With flexible hours and a where-to-work policy, Glassdoor allows you to take on professional and personal responsibilities — enhancing both productivity and your well-being.

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment and retaliation.

Where-to-Work Policy
Being a remote-first company, Glassdoor employees can live anywhere Glassdoor is a registered company. Requests to move must be approved by an employee’s manager and the People team. While we will try our best to support relocation requests, some requests may not be approved due to various tax, legal, or other restrictions.

Enjoy Remote and Explore: Employees authorized to work in their current location may Work Away for up to a total of 30 (thirty) working days in a calendar year without permanent relocation and compensation change. Employees on visas may work Work Away for up to a total of 20 (twenty) working days in a calendar year without permanent relocation and compensation change. The amount of time and location for Work Away must be approved by the employee’s manager and People Operations team at least two (2) weeks in advance of travel.

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