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A leading global company is seeking a Senior Director of CRM Hub Operations in London. This pivotal leadership role will enhance CRM capabilities and drive personalized customer engagement across various channels, all within a vibrant and innovative team. Join us in shaping the future of customer loyalty and engagement!
Senior Director CRM Hub Operations page is loaded
Job Description
Kickstart an exciting career as theSenior Director of CRM Hub Operations! Join our vibrant Membership & Personalisation team within Market & Channels Central Marketing and lead the way in customer engagement.
Please note:This role is based in our London HUB, and we offer a hybrid working model, which includes 3 days in the office and 2 days working from home.
As we approach the holiday season, please note that there may be delays in the recruitment process. We thank you for your patience and understanding during this period.
Core Responsibilities
Play your part in our team succeeding
This is a key leadership position responsible for establishing and operating the CRM Hub as a shared marketing service for the LEGO Group. Leading a team of CRM experts to build, test, operate and optimise dynamic campaigns, lifecycle trigger programs globally, with localization for prioritised key markets.
The function will collaborative effectively across multiple business areas to deliver on the CRM needs, helping to drive more engaged members with purchase and contribute towards improving their Client Life Value.
The role will be in the Global Membership & Personalisation Leadership Team, with a broader responsibility to empower and inspire the full LEGO Group. You will report directly to the Vice President Membership & Personalisation.
#LI-SG2
#LI-Hybrid
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in c ontinuing our mission to “inspire and develop the builders of tomorrow ” .