Senior Director, Consumer Protection

Guardian Jobs; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading authority, the Competition and Markets Authority (CMA) is seeking a Senior Director for Consumer Protection in London to lead innovative initiatives aimed at enhancing market outcomes for consumers. In this influential role, you will oversee a team of experts to enforce consumer laws and develop strategic enforcement strategies, impacting UK businesses and the economy. Your expertise in consumer protection law and stakeholder management will help navigate a rapidly evolving regulatory landscape, making this an exceptional opportunity for a credible leader.

Benefits

Competitive contributory pension scheme

Generous annual leave

Flexible and hybrid working opportunities

Access to season ticket and bicycle loans

Qualifications

• Exceptional knowledge in consumer protection laws.
• Strong understanding of market study processes.
• Proven track record in decision making and stakeholder management.

Responsibilities

• Lead delivery of the CMA’s Consumer Protection pipeline.
• Oversee multiple cases and stakeholder engagement.
• Shape strategy and enforcement cases under the DMCCA.

Skills

Consumer protection law

Stakeholder management

Strategic decision making

Risk management

Communication

Education

Law Degree or relevant experience

Job description

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About Us

The Competition and Markets Authority (CMA) is the UK’s principal competition and consumer protection authority that drives market outcomes that benefit people, businesses and the UK economy. Our work is high profile, continually evolving and intellectually stimulating with a regular presence in national media and of interest around the world. We are facing far-reaching changes in our external operating environment and equally material changes to our own responsibilities and functions.

About Us

The Competition and Markets Authority (CMA) is the UK’s principal competition and consumer protection authority that drives market outcomes that benefit people, businesses and the UK economy. Our work is high profile, continually evolving and intellectually stimulating with a regular presence in national media and of interest around the world. We are facing far-reaching changes in our external operating environment and equally material changes to our own responsibilities and functions.

This is particularly true for our Consumer Protection work as the Digital Markets Competition and Consumers Act 2024 gives us significant new powers to directly enforce consumer protection law. These new powers give us a refreshed mandate for consumer protection. The opportunity to stand up for consumers more effectively than ever before.

Your Role

As Senior Director, you will have responsibility for leading the delivery of the CMA’s Consumer Protection pipeline and portfolio, overseeing multiple cases as well as our programmes of guidance, business engagement and stakeholder management. You’ll ensure our consumer protection and markets regimes are delivered to a clear vision, in a collaborative and inclusive working culture.

You will lead multi-disciplinary teams of lawyers, economists and tech specialists to deliver high impact outcomes benefiting UK consumers and the economy as well as being a visible and empowering leader to staff.

This is a unique opportunity to shape the strategy and first enforcement cases under the DMCCA, setting the precedents for how enforcement in this area will develop going forward and responding to the challenges inherent in establishing a new and effective model of consumer enforcement.

About You

You will bring to the role exceptional knowledge and experience in applying and enforcing consumer protection laws. It’s essential that you have a strong understanding of market study and market investigation processes within the UK’s statutory framework. We expect you to demonstrate a measurable track record of taking strategic decisions, managing risks proactively and operating collegiately within complex governance arrangements. A highly credible individual, you have the ability to move between strategic thinking and technical detail. Your communication and influencing skills will equip you to manage complex, high-level stakeholder relationships.

The Benefits

Your benefits package will include a competitive contributory pension scheme and generous annual leave, plus opportunities for flexible and hybrid working. The package also includes access to season ticket and bicycle loans. The Civil Service is committed to becoming the most inclusive employer in the UK and we want to maximise the potential of everyone who chooses to work for us. In return for your dedication, you will enjoy our commitment to your career and development.

Closing date: 10 July 2025.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Advertising Services

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