Senior Director, AI Services & Delivery

Engage Solutions Group; Manchester; Vor Ort; GBP 120.000 - 180.000; Vollzeit

Zusammenfassung

Engage Solutions Group seeks a Head of AI Services in Manchester to lead its forward deployed engineering team. The role blends hands-on delivery with strategic leadership, guiding projects from discovery to live results while building the function for scale.

You will own delivery standards, scoping, and capacity planning, and you will hire and coach engineers as the business grows, reporting on margins and aligning with the CEO.

Qualifikationen

• Strong hands-on engineering ability shipping production code in Python or TypeScript.
• Real experience building with LLMs, such as RAG, agents and evaluation.
• Experience leading delivery for clients from scoping to a live result.
• Experience leading, hiring or mentoring engineers.
• Commercial sense about scope, utilisation and margin.
• The ability to explain technical choices clearly to business leaders.
• UK based and able to work from our Manchester office.

Aufgaben

• Set and own delivery standards for professional services.
• Lead scoping, so every project has a clear outcome, plan and effort estimate.
• Deliver directly on key accounts for about half your time, from discovery through to a live result.
• Build with LLMs, agents, RAG and evaluation on our platform.
• Integrate with customer systems, APIs and data.
• Turn repeated work into reusable patterns and assets for the team.
• Manage team utilisation and plan capacity against demand.
• Own professional services margin and report on it to the CEO.
• Make sure customers get the outcomes they were promised, and track them.
• Run a clean handoff from sales to delivery, working with the sales lead.
• Hire, coach and grow the FDE team as the business scales.
• Bring delivery insight to the leadership team and into the platform roadmap.

Kenntnisse

Python/TypeScript

LLMs / RAG / agents

Delivery leadership

Hiring / mentoring engineers

Commercial scoping & margin

Communication with business leaders

UK-based / Manchester office

Tools

Azure

AWS

GCP

Jobbeschreibung

Engage Solutions Group seeks a Head of AI Services in Manchester to lead its forward deployed engineering team. The role blends hands-on delivery with strategic leadership, guiding projects from discovery to live results while building the function for scale.

You will own delivery standards, scoping, and capacity planning, and you will hire and coach engineers as the business grows, reporting on margins and aligning with the CEO.