Senior Digital & Technology Business Partner

Haleon plc.; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Haleon plc. is seeking a Senior Digital & Technology Business Partner (Europe) to drive delivery of critical digital capabilities across Sales, Marketing, eCommerce, and CRM within the Europe OU.

You will partner with business leaders to translate roadmaps into reliable, scalable solutions aligned to Haleon’s global standards. The role demands extensive experience in digital/tech delivery, strong stakeholder engagement, and the ability to operate effectively in a matrix, global environment.

Qualifications

• Extensive experience in digital, technology, or commercial technology roles, including leadership of delivery initiatives.
• Experience delivering digital capabilities across sales, marketing, eCommerce, CRM, or digital experience platforms.
• Experience working in a matrixed, global organisation, partnering with central product and platform teams.
• Exposure to technology operations, vendors, or delivery partners.
• Clear communicator, able to engage both technical and non-technical stakeholders.
• Experience in CPG, retail, or consumer-led environments advantageous.

Responsibilities

• Deliver agreed digital and technology initiatives supporting Europe OU priorities.
• Translate roadmaps into delivery activities, milestones, and outcomes.
• Own end-to-end delivery accountability for key OU initiatives with measurable business outcomes.
• Coordinate delivery across internal teams, global platform partners, and vendors to ensure timely execution.
• Monitor progress, risks, and dependencies, escalating issues as needed.

Skills

Digital leadership

CRM/eCommerce delivery

Global/matrix working

Stakeholder management

Clear communication

CPG/retail experience (advantage)

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

Digital & Technology sits at the heart of Haleon’s ambition to Win as One. We are Haleon’s digital backbone – how we accelerate impact, unlock new value, and build a future‑ready organisation. Digital isn’t simply part of our business; it is how we operate, grow, and deliver everyday health at scale. The Digital & Technology function plays a critical role as a strategic partner to the business, turning insights into impact and ideas into innovation. From secure, resilient operations and modern digital foundations, to hyper‑personalised customer and consumer experiences, digital is embedded across every part of Haleon – shaping how we innovate, supply consumer demand, go to market, and run our internal operations.

Our focus is clear: to secure the business, run resilient and compliant operations, and transform Haleon into a digital organisation that is wired for excellence. This is enabled by sustained investment in a scalable, resilient technology foundation and the adoption of digital solutions that empower our people, elevate performance, and enable the organic revenue growth and productivity savings underpinning Win as One. Digital only delivers when people are at the centre. Building skills, confidence, and modern ways of working is essential to realising value from technology. Together, we are reshaping the backbone of Haleon to become a best‑in‑class consumer health company – bold, resilient, performance‑focused, and fit for the future.

• Senior Digital & Technology Business Partner (Europe) is a senior Organisational Unit (OU) Digital & Technology partner accountable for delivering business-critical digital capabilities that enable commercial growth and operational excellence across the Europe OU.
• The role is responsible for the day-to-day delivery and operational management of digital and technology capabilities supporting Haleon’s OU priorities in Europe. Acting as the primary technology partner to OU business leaders, this role ensures digital priorities are translated into reliable, scalable solutions aligned to global platforms and standards.
• The focus is on execution excellence, adoption, operational performance, and measurable business impact, rather than enterprise or regional strategy ownership.
• The role requires experience delivering digital capabilities across sales, marketing, eCommerce, and digital platforms, alongside operational technologies such as infrastructure and security.
• Combining strong commercial understanding with execution leadership, the Senior OU Tech Partner owns end-to-end delivery, adoption, and performance of digital initiatives, while ensuring alignment with Haleon’s global roadmaps, governance, and ways of working.
• Success in this role is driven by delivery excellence, business impact, stakeholder leadership, and the ability to operate effectively within a complex, matrixed global environment.

Key Responsibilities

Delivery & Execution

• Deliver agreed digital and technology initiatives supporting OU priorities.
• Translate defined roadmaps and plans into clear delivery activities, milestones, and outcomes.
• Own end-to-end delivery accountability for key OU initiatives, ensuring measurable business outcomes (e.g. growth, productivity, adoption).
• Coordinate and lead delivery across internal teams, global platform partners, and vendors
• Coordinate delivery across internal teams, global platform partners, and vendors to ensure timely execution.
• Track progress, risks, and dependencies, escalating issues proactively.

Business & Stakeholder Collaboration

• Work closely with OU Marketing, Sales, Customer, and Corporate teams to clarify requirements and support delivery.
• Partner with commercial leaders to align digital initiatives with market growth priorities, ensuring technology investments deliver tangible business value.
• Bring strong understanding of commercial drivers (sales execution, distribution, customer engagement, eCommerce) into solution delivery.
• Act as the primary day‑to‑day technology contact for assigned domains or initiatives.
• Build strong working relationships with business stakeholders to enable adoption and value realisation.

Matrix & Global Collaboration

• Partner with global product, engineering, and platform teams to deliver Europe OU requirements in line with global standards.
• Contribute delivery feedback and local insights to support continuous improvement of global platforms and services.

Governance, Risk & Compliance

• Ensure delivery activities follow secure‑by‑design principles and established architecture standards.
• Apply global IT governance, risk, and compliance frameworks within assigned scope.
• Support compliance with local regulatory, data privacy, and security requirements.

Operations & Financial Management

• Monitor operational performance of owned digital and technology services and support issue resolution with global teams.
• Support budget tracking, vendor coordination, and benefits tracking for assigned initiatives.

Team & Capability Contribution

• Lead cross-functional delivery teams and workstreams across markets, global platform teams, and vendors.
• Provide direction, prioritisation, and decision support across complex initiatives.
• Act as a senior point of escalation for delivery, adoption, and performance challenges.

Qualifications & Experience

• Extensive experience in digital, technology, or commercial technology roles, including leadership of complex delivery initiatives.
• Experience delivering digital capabilities across sales, marketing, eCommerce, CRM, or digital experience platforms.
• Experience working in a matrixed, global organisation, partnering with central product and platform teams.
• Exposure to technology operations, vendors, or delivery partners.
• Strong organisational skills and attention to detail.
• Clear communicator, able to engage both technical and non‑technical stakeholders.
• Experience in CPG, retail, or consumer‑led environments advantageous.

Job Posting End Date

2026-09-23

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.