(Senior) Digital Subscriptions Manager

Future; London; Hybrid; GBP 29,000 - 50,000; Full time

Job description

At Future, we are redefining the playbook for digital subscriptions. As a global leader in specialist media, we operate a portfolio of market-leading brands, delivering content that fuels people’s passions. Our strategy is bold: we’re building a world-class digital subscription business, transforming engagement across premium brands spanning sports, tech, lifestyle, entertainment and more.

The seniority of this position is flexible for the right candidate to be either a Manager or Senior Manager.

This is an exciting and fast-paced role as we look to transform the way we deliver digital subscriptions.

You’ll look over the full digital subscription strategy, and think about the customer’s full lifecycle, ensuring they always receive an exceptional product and customer experience.

• You’ll play a key role in launching new digital subscriptions propositions along with supporting the growth targets of our existing products.
• Working with Future's key teams (Tech, Product, Service, Marketing, Retention, Editorial), you'll be the voice of the customer throughout their lifecycle, helping ensure that customers take the best action e.g. register, purchase, renew.

What you'll be doing

As our (Senior) Digital Subscriptions Manager, you'll work for our market-leading brands alongside expert content teams to gain an understanding of our audience's needs and translate these into compelling digital subscription propositions.

Reporting to the Head of Digital Customer Experience, your role will be pivotal in driving the growth and transformation of our subscription revenues.

You’ll oversee the end-to-end management of our existing and new digital subscription propositions, from analyzing data to identifying growth opportunities to developing and launching innovative new subscription products.

Working closely with marketing, product, and content teams, you’ll ensure our propositions align with customer needs and deliver exceptional value to customers.

You’ll be part of a team that will redefine our subscriptions, maximizing revenues and optimizing customer experiences.

Experience that will put you ahead of the curve

• An understanding of subscription, memberships, or recurring revenue models.
• Ability to analyze and interpret data.
• Proficiency in GA4 and Google Workspace (GSuite).
• An understanding of subscription models, ideally in a B2C environment.
• Experience nurturing digital subscriptions in the publishing sector.
• An understanding of how content can be used to create a subscription product.
• Demonstrated success in managing subscriptions, memberships, or recurring revenue models.
• Understanding of subscription customer lifecycles, management, acquisition, and retention strategies.

What's in it for you

The expected range for this role is £29,000 - £50,000.

This is a hybrid role from our London Office, working three days from the office and two from home.

… Plus more great perks, which include:

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Wellbeing support with access to our Colleague Assistant Programmes.
• Opportunity to purchase shares in Future, with our Share Incentive Plan.

Internal job family level P5 (Manager) P4 (Senior Manager).

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts, and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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