Senior Digital Specialist

NHS; Nantgarw; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare organization in Nantgarw is seeking a Senior Digital Specialist to support various services for a fixed period of 24 months. The successful candidate will provide IT support under pressure, ensuring effective service for staff and client devices. Qualifications include a degree-level education and experience with Microsoft systems. Applicants must be able to work effectively in a dynamic environment.

Benefits

Career development opportunities

Work experience in healthcare setting

Qualifications

• Relevant knowledge of Microsoft client operating systems and desktop software.
• Experience supporting desktop and laptop hardware/software.
• Troubleshooting and resolving IT systems.

Responsibilities

• Respond to tickets escalated from the Digital Service Desk team.
• Update Support tickets with updates and resolutions.
• Build and fix IT devices and peripherals in a timely manner.

Skills

Advanced IT skills

Excellent organisational and planning skills

Ability to make judgements involving a complex range of facts

Education

Qualified to degree level or with equivalent experience

Tools

Microsoft Windows

Office 365

LAMP stack (Linux, Apache, MySQL, PHP)

Job description

This post is Fixed/Secondment for up to 24 months to meet the needs of the service.

An opportunity for a Senior Digital Specialist has arisen within the Digital Services Infrastructure team at Velindre University NHS Trust. The role will be equally supporting Velindre Cancer Centre in Whitchurch, Cardiff and the Welsh Blood Service at Talbot Green and will be based at both sites. The role is on a fixed term basis for 2 years.

The Digital Services team is a fast-paced environment with over 17,000 calls logged in the past twelve months. The successful candidate will be able to work under pressure and tight timescales whilst providing first class customer service for 1,800 staff and 2,500 client devices.

You will have a passion for innovation, a keen interest in advancing technology and will want to develop current IT support skills.

English and/or Welsh speakers are equally welcome to apply

Main duties of the job

The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within IT on your application form which is essential for this role. The post holder will:

• Work using Service Desk software to respond to tickets escalated from the Digital Service Desk team
• Update Support tickets with updates and resolutions
• Be able to prioritise tickets which are logged by users
• Be able to build and fix IT devices and peripherals in a timely manner
• Work alongside other Digital Services support staff
• Have experience in an IT setting, which will be essential for this role, preferably in a healthcare setting
• Have experience providing support for Microsoft Windows and Office 365 applications

About us

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in ourcutting-edgeVelindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications & Knowledge

• Qualified to degree level or with equivalent experience.
• Relevant knowledge of Microsoft client operating systems and desktop software
• ECDL or equivalent
• Microsoft Certified (MTA, MCSA, MCSE)
• ITIL v3
• Relevant knowledge of Microsoft server configuration, hardware and software, network security, domain and active directory structures
• Relevant knowledge of LAN and WAN infrastructure, network protocols and support issues
• NHS IT systems and requirements
• Principles of good web design

Experience

• Experience supporting desktop and laptop hardware / software
• Troubleshooting and resolving IT systems and end user hardware and software issues
• Windows 7 and above
• MS Office 2010 and above
• MS Server 2008R2 and above
• MS Hyper-V and Virtual Environments
• Software and systems administration tools
• Cisco LAN/WAN solutions
• Understanding of risk management
• Working within a quality driven environment
• Use of WordPress (or equivalent CMS) for the design and publication of web content.

Skills

• Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
• Excellent organisational and planning skills
• Advanced IT skills
• Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution
• Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance
• Experience of IIS/MSSQL.

Other

• Able to travel independently of public transport
• Willing to work different shift patterns and/or extended hours

Aptitude and Abilities

• Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
• Excellent organisational and planning skills
• Advanced IT skills
• Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution.
• Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance.
• Experience of IIS/MSSQL.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.