Senior Digital Services Manager

TieTalent; Canterbury; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Digital Services Manager to lead a talented team in Canterbury. This role involves managing and delivering a complex portfolio of digital products and platforms, ensuring high-quality digital services that meet the needs of both external and internal customers. The ideal candidate will have expertise in product management, agile methodologies, and user experience design, contributing to a culture of innovation and efficiency. With a commitment to equality and diversity, this forward-thinking organization offers a hybrid working environment and a range of attractive benefits, making it an excellent opportunity for those looking to make a significant impact in the digital landscape.

Benefits

Flexible working hours

Generous annual leave

Local government pension scheme

Employee perks and discounts

Free counselling services

Cycle to work scheme

Free use of Park and Ride

Qualifications

• Experience in managing digital products and platforms.
• Strong knowledge of agile methodologies and user-centered design.

Responsibilities

• Lead the Digital Services Team to deliver user-focused digital services.
• Manage relationships with suppliers for value maximization.

Skills

Agile methodology

Product management

User experience (UX)

Digital strategy

Data-driven decision making

Tools

CRM systems

Cloud technology

APIs

Microservices

Job description

About

Job Title: Senior Digital Services Manager
Location: Canterbury
Salary: £51,760 - £59,138.39 per annum (plus £3,621 car allowance)
Job type: Full time, Permanent
Hours: 37 Hours per week
Closing Date: 23rd April 2025

The Digital and Technology Team at Canterbury City Council are looking for a Digital Services Manager to join them. Come and join a talented team committed to driving change with modern technology.

What's in it for you?

• A salary of £51,760 - £59,138.39 per annum (plus £3,621 car allowance)
• Cost of living pay award negotiated annually as a salary increase
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• Generous annual leave entitlement: 26 days annual leave which increases with service, plus bank holidays, and 3 additional days usually used over the Christmas period. Option to buy more annual leave.
• We do not work on Bank Holidays.
• A fantastic local government pension scheme.
• Support for career development through training and development opportunities, including coverage of Professional Body Membership fees where essential.
• Employee perks including retailer and lifestyle discounts.
• An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme.
• Stay healthy: Access to free counselling, advice, and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

About this job:

We're looking for someone to manage, develop and deliver the council's complex portfolio of digital products and platforms, including our websites, forms, CRM, and connected systems, to provide co-ordinated, iterative, and high-quality digital services that focus on the needs of both our external and internal customers.

Here's what you'll get up to:

• Lead and motivate the Digital Services Team to deliver innovative user-focused digital services enabling faster, better, and cheaper service delivery, embedding agile working practices and a strong digital culture.
• Develop in-house expertise and capability around Design, Product Management, UX Research, UX/UI, Frontend Engineering, and Agile Delivery disciplines.
• Ensure the council's digital channels and systems are accessible to the widest possible audience.
• Translate complex aims and diverse requirements into clear and manageable plans.
• Lead the development, procurement, and implementation of new and replacement systems for the council's services.
• Manage relationships with suppliers and strategic partners to maximise value for money while adhering to digital standards.

Working pattern:

• Monday to Friday, excluding bank holidays
• Full-Time (37 hours a week)
• Hybrid working - mixture of on-site and remote
• Contract type: Permanent

About you, the ideal Digital Services Manager for the job:

Your knowledge:

• Product methodology, frameworks, and principles.
• Technology sector delivering customer-focused high-level digital advice.
• Open and best-of-breed technology ecosystem principles using APIs, Microservices, etc.
• Data and evidence-driven decision making.
• Agile methodology, culture, and ways of working.
• Creating, iterating, publishing, and managing high-quality user-centred content.
• Modern technology, including cloud technology, architecture, and agile delivery methods.

Equality, Diversity & Inclusion at Canterbury City Council: We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. All applications are anonymised for the shortlisting panel to assess applicants on merit alone.

If this opportunity in Canterbury looks right for you, please apply today! Click the Apply button to begin your application form.

Candidates with relevant job titles may also be considered for this role: IT Services Manager, IT Support Manager, ICT Development, ICT Technician, IT Systems Support, Digital Services, IT Developer, Software Development, Technology.