Senior Digital Learning Support Co-ordinator

UNIVERSITY OF THE ARTS LONDON; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK university is seeking a Digital Learning Support Co-ordinator to manage day-to-day support services for digital learning. Key responsibilities include overseeing support requests, coordinating solutions across teams, and creating support materials. Candidates should have substantial experience in managing help desks and strong knowledge of digital technologies. This is a key role in enhancing the digital learning experience for students and staff.

Benefits

Flexible working arrangements

Diverse and inclusive environment

Family-friendly policies

Qualifications

• Substantial experience of managing a help desk service within a large organisation.
• Strong knowledge of digital and e-learning technologies.
• Ability to create clear support materials across various formats.

Responsibilities

• Oversee the day-to-day running of the Digital Learning Support service.
• Coordinate across multiple teams for efficient solutions.
• Utilise service data to drive improvements in processes.
• Create engaging support materials.
• Contribute to digital learning technology training.

Skills

Experience managing a help desk service

Knowledge of digital and e-learning technologies

Ability to create support materials

Analytical skills for support data

Confidence in cross-team coordination

Education

Degree in digital learning, education or IT

Job description

Overview

At University of the Arts London (UAL), technology is central to how our students learn, collaborate and create. We’re looking for a proven Digital Learning Support Co-ordinator to take a leading role in supporting and improving the digital platforms that underpin teaching and learning across our School of Pre-Degree Studies.

This is a chance to step into a senior role where you’ll oversee the day-to-day running of our Digital Learning Support service, making sure requests are resolved efficiently and consistently across a large and diverse community of staff and students. You’ll work with colleagues across IT, registry and academic teams to co-ordinate solutions, while using service data to identify recurring issues and introduce better ways of working. The role offers variety: as well as service management, you’ll create clear support materials, contribute to training sessions, and help shape how digital learning technologies are adopted across the College. With UAL’s size and complexity, no two days are the same, you’ll be working across multiple platforms, supporting staff and students from different disciplines, and contributing to improvements that influence the wider University.

Responsibilities

• Oversee the day-to-day running of the Digital Learning Support service to ensure requests are resolved efficiently and consistently.
• Coordinate solutions across multiple teams (IT, registry and academic colleagues).
• Utilise service data to identify recurring issues and drive improvements in processes and ways of working.
• Create clear support materials in print, online and audio-visual formats.
• Contribute to training sessions and help shape how digital learning technologies are adopted across the College.
• Work across multiple platforms and support staff and students from different disciplines.

About you

We’re looking for someone with substantial experience of managing a help desk service within a large and complex organisation. You’ll need to be confident working across multiple teams to co-ordinate solutions, and comfortable analysing support data to spot patterns, identify systemic issues and improve processes.

Strong knowledge of digital and e-learning technologies used in further and higher education is essential, along with the ability to create clear and engaging support materials in print, online and audio-visual formats.

A degree in a relevant field such as digital learning, education or IT would be an advantage, as would a track record of designing and delivering training for different audiences. Above all, you’ll combine technical expertise with a focus on service quality, helping us enhance the digital learning experience for students and staff alike.

About UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Apply

For further details and to apply please click the apply button.

Closing date: 23:55, 14 October 2025.

If you have any general questions or have accessibility needs, please contact [e-mail]

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.