Senior Digital IT Support Technician

NHS; Manchester; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare institution is seeking a Senior Digital IT Support Technician to provide comprehensive IT support across various sites. The successful candidate will troubleshoot hardware/software issues, manage incidents, and assist with the installation of networking equipment. A degree or equivalent experience is essential, alongside customer-facing IT support skills. The role offers a salary range of £31,049 to £37,796 per annum (pro rata) and emphasizes the importance of diversity and inclusion in the workplace.

Qualifications

• Degree or equivalent, or relevant experience in IT.
• Evidence of personal development.
• Experience in an NHS IT environment is desirable.

Responsibilities

• Provide first-, second- and third-line IT support.
• Troubleshoot and resolve hardware and software issues.
• Support system administration tasks like backups.

Skills

Customer-facing IT infrastructure support experience

Knowledge of local area networks and server support

Experience using service-desk systems

Ability to work flexibly under pressure

Education

Degree or equivalent

Evidence of personal development

Tools

Microsoft Office Suite

SCCM

Job description

Closing date: 29 December 2025

Senior Digital IT Support Technician

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting‑edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

You will work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi‑million‑pound investment. From introducing enterprise‑wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision‑making of clinical and operational staff, we are using technology to increase organisational efficiency and improve patient health outcomes.

In this hands‑on, senior technical role, you will help deliver efficient, responsive and effective support services. By keeping our IT operating at peak performance, you will contribute high‑quality patient care across MFT's various sites. A key point of contact for hardware and software issues, you can expect to have practical involvement in tracking and resolving queries, incidents, problems and requests relating to both equipment and applications.

Main duties of the job

• Provide first‑, second‑ and third‑line support for the PC client environment
• Troubleshoot and resolve hardware and software issues for end users
• Track and manage incidents, problems and service requests through the service‑desk system
• Support system administration tasks such as backups, service continuity and configuration management
• Assist with the installation and maintenance of networking equipment, servers and mail systems
• Collaborate with other teams to implement and support new digital solutions

Skills & Knowledge Required

• Experience working in a customer‑facing IT infrastructure support role
• Knowledge of local area networks, wide area networks, server support and email systems
• Proven experience using service‑desk and call‑distribution systems
• Ability to work flexibly under pressure, including out‑of‑hours shifts

Qualifications

Essential

• Degree or equivalent, or relevant experience
• Evidence of personal development

Desirable

• Degree or equivalent qualification in an IT related subject
• Experience in an NHS IT environment
• Experience in a supervisory role
• Knowledge of internet/intranet concepts
• Good working knowledge of Microsoft products including Office Suite, SCCM
• Project management methodology experience

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Employer details

Manchester University NHS Foundation Trust

MFT Sites, Manchester, M13 9WL

Website: https://mft.nhs.uk/careers/

£31,049 to £37,796 a year per annum (pro rata)