Senior Digital Experience Manager

South West Water; Bristol, Redhill, Exeter; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading water service provider in the South West is looking for a Senior Digital Experience Manager. The role involves leading the strategic design and optimization of digital customer experience, managing websites and CRM systems. Ideal candidates will have over 10 years of experience in digital marketing focused on customer experience, strong technical skills, and a degree-level education. This full-time role offers a competitive salary of up to £50,000 plus excellent benefits.

Benefits

Generous holiday allowance plus bank holidays

Discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Group Discounts

Cycle to Work Scheme

Financial support services

Qualifications

• 10+ years in digital marketing focused on customer experience.
• Strong technical skills in SEO, analytics, CMS, and web technologies.
• Strategic and analytical thinker with leadership experience.

Responsibilities

• Own and optimise water-brand websites and MyAccount portal.
• Drive digital-first and self-service strategies.
• Lead a team of digital marketers.
• Manage budgets and forecast projections.
• Enhance CRM and marketing automation capabilities.

Skills

Digital marketing

SEO

Analytics

CMS

Leadership

Education

Degree-level education or equivalent

Job description

Exeter, Bristol or Redhill /Marketing and Communications /Permanent full-time

AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have an opportunity for a Senior Digital Experience Manager to join our team based in the South West. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £50,000 per annum plus excellent benefits.

You will lead the strategic design and optimisation of our digital customer experience across all touchpoints. This includes managing websites, CRM systems, and marketing automation to deliver seamless and engaging customer journeys.

What you’ll be doing:

• Own and optimise water-brand websites and MyAccount portal
• Drive digital-first and self-service strategies
• Lead a team of digital marketers
• Manage budgets and forecast projections
• Enhance CRM and marketing automation capabilities

What we are looking for:

• 10+ years in digital marketing focused on customer experience
• Strong technical skills in SEO, analytics, CMS, and web technologies
• Strategic and analytical thinker with leadership experience
• Degree-level education or equivalent

What's in it for you:

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing Date: 22 August 2025

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

We're always pleased to hear from talented people. So if you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to send your details to our Talent Acquisition Team.