Senior Digital Application Specialist

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 25,000; Full time

Job summary

An established NHS organization is seeking a dedicated individual to support digital services, ensuring operational excellence and user satisfaction. This role involves collaborating with project teams to implement and manage digital systems, providing training, and enhancing service delivery. With a commitment to flexible working and continuous professional development, this position offers a unique opportunity to contribute to innovative healthcare solutions while working in a supportive environment. Join a team that values your expertise and promotes a culture of wellbeing and excellence in patient care.

Benefits

Flexible working

Extensive training opportunities

Focus on wellbeing

Qualifications

• Educated to Degree Level or equivalent experience.
• Expert knowledge of clinical IT systems used within the health board.

Responsibilities

• Support digital services throughout their lifecycle.
• Facilitate, train, and support end users on digital systems.

Skills

Effective communication skills

Organizational skills

Presentation skills

Proactive service improvement

Education

Degree Level or equivalent experience

Service Management qualification (ITIL)

IT qualification (RITTech/FEDIP)

Project Management qualification (PRINCE2/Scrum/Agile)

Tools

Microsoft Office

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted, you will be contacted via your email account used to apply, so please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour (£24,638 per annum). This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

1. Support digital services throughout their lifecycle, supporting project implementation, transition to service, and ongoing maintenance & management.
2. Responsible for ensuring digital services are performing within operational parameters.
3. Involved in data collation and coordination with System Administration staff to facilitate correct user setup.
4. Facilitate, train, coach, and support end users, providing support on best practices and ensuring efficient system utilization.
5. Assist in developing teaching packages and support infrastructure for staff using digital systems.
6. Support the implementation of digital systems across ABUHB, ensuring they meet organizational standards and needs.
7. Resolve issues related to digital services and day-to-day system problems.
8. Identify, troubleshoot bugs & errors, and provide root cause analysis.

Main duties of the job

1. Work as part of a project team to plan and prepare for digital system implementation or upgrades.
2. Ensure digital services perform within operational parameters.
3. Facilitate, train, coach, and support end users, promoting best practices and system utilization.
4. The ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organization committed to caring. We provide an exceptional workplace where you can feel trusted and valued. We offer opportunities for all career stages, extensive training, flexible working, and a focus on wellbeing.

Our Clinical Futures strategy aims to enhance care closer to home and provide high-quality hospital care when needed. Join us to pioneer new ways of working and deliver world-class healthcare.

Qualifications And Knowledge

Essential criteria

• Educated to Degree Level or equivalent experience, with recent study or personal development evidence.
• Expert knowledge of clinical IT systems used within the health board.
• Knowledge of IT software, including Microsoft Office.
• Understanding of change management processes and culture.
• Service Management qualification, e.g., ITIL Foundation.

Desirable criteria

• IT qualification, e.g., RITTech or FEDIP Practitioner.
• Project Management qualification, e.g., PRINCE2, Scrum, or Agile.

Experience

Essential criteria

• Experience of delivering objectives.
• Understanding user requirements and change management experience.
• Experience delivering outcomes within tight timescales.

Desirable criteria

• Experience with computerised clinical and administrative systems.
• Experience working in an NHS or clinical/ICT environment.

Skills and Attributes

Essential criteria

• Effective communication skills (written and verbal).
• Good presentation skills, adaptable to different audiences.
• Strong organizational and planning skills.
• Enthusiastic, self-motivated, proactive in improving services and self.

Desirable criteria

• Ability to speak Welsh.

Other

Essential criteria

• Ability to travel between sites promptly.
• Willingness to attend meetings within and outside ABUHB catchment area.