Senior Digital and Data Contract Manager

Government Recruitment Service; Swansea; On-site; GBP 80,000 - 100,000; Full time

Job summary

A government agency in Swansea seeks a skilled Contract Manager to oversee Digital and Data contracts. The role involves managing supplier relationships, ensuring performance meets KPIs, and optimizing value. Ideal candidates will have experience in contract management and effective stakeholder communication. Benefits include generous annual leave and pension contributions, alongside professional development opportunities.

Benefits

28.97% employer pension contribution

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Experience managing contracts, including large-scale and specialist agreements.
• Ability to communicate effectively with internal and external stakeholders.
• Strong understanding of performance metrics and KPIs.

Responsibilities

• Manage end-to-end contract management and improvement of Digital and Data contracts.
• Monitor performance against KPIs, SLAs, and legal requirements.
• Develop and maintain strong supplier relationships.

Skills

Contract management

Stakeholder communication

Risk management

Performance monitoring

Job description

Do you have experience managing a range of contracts, including both large-scale and smaller, specialist agreements?

Can you communicate effectively with internal and external key stakeholders?

Would you like to develop your career within a Commercial environment?

If so, we would love to hear from you!

This is a fantastic opportunity to work with a wide range of stakeholders and gain exposure to diverse challenges. You'll be able to develop new skills and grow professionally in a fast-paced environment where no two days are the same.

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer

• improve services for our customers

• make road transport greener and healthier

• harness the potential of technology and data

• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

You will work closely in a small, dynamic team and will be responsible for the end-to-end contract management and continuous improvement of Digital and Data contracts across the entire commercial lifecycle—from pre-procurement planning and market engagement, through procurement in collaboration with the Digital Services & Technology Commercial team, to contract management, performance improvement, benefit realisation, and contract exit.

You will manage several contracts, ensuring risks are mitigated, value is maximised, and business objectives are met. Key responsibilities include maintaining strong supplier relationships, monitoring performance against KPIs, SLAs, and legal requirements, and ensuring value for money through regular reviews. The role also involves managing disputes, acting as an escalation point for supplier issues, and ensuring DVSA meets its obligations. Additionally, you will support stakeholders with contract management best practices, align supplier services with DVSA’s strategy, and assess how evolving business goals impact contract delivery.

Your responsibilities will include, but aren’t limited to:

• Managing the mobilisation, onboarding and implementation of contracts with Suppliers
• Managing the strategic relationship with suppliers, including chairing regular contract management relationship meetings
• Reduction and management of commercial risk
• Ensuring that effective contingency and business continuity plans are in place and reviewed to ensure required contribution to DVSA Business Continuity and Disaster Recovery plans
• Effective monitoring of contractual performance to deliver enduring thru-life value-for-money solutions for DVSA and to provide the basis for continually improving the service. Working with suppliers to put in place effective solutions to improve performance where appropriate, escalating when necessary
• Supporting team engagement with suppliers when commercial aspects might be affected
• Maintenance of contractual delivery through a high level of interaction with other areas of the business and with stakeholders/customers

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.