Senior Digital Account Manager

Blackhawk Network; Hemel Hempstead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading payment solutions company is seeking a Senior Digital Account Manager to drive growth across a portfolio of high-potential accounts. This hybrid role involves strategic partnership management and cross-regional collaboration to ensure account success. The ideal candidate has extensive experience in digital account management and strong communication skills. Join us and shape the future of branded payments.

Benefits

25 days annual leave

Private medical insurance

Hybrid working flexibility

Recognition program with financial rewards

Qualifications

• Several years of experience in digital account management or strategic partnerships.
• Experience in gift card, fintech, digital platforms, or e-commerce preferred.
• Proven success in managing multi-country accounts and cross-functional teams.

Responsibilities

• Own and drive growth across a portfolio of high-potential accounts.
• Take the lead on onboarding new partners in collaboration with teams.
• Act as a key point of contact between EMEA and US-based teams.

Skills

Account management experience

Strategic partnerships

Strong communication

Fluency in English

Job description

a bridge between local teams and global counterparts. This role is ideal for someone who thrives in a fast-moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike. We welcome candidates based in either the UK or The Netherlands to apply.

Responsibilities:

1. Strategic Account Management: Own and drive growth across a portfolio of high-potential accounts. Create and execute account plans that align with BHN's digital strategy.
2. Partner Onboarding Leadership: Take the lead on onboarding new partners in collaboration with product, legal, operations, and global teams. Ensure smooth, fast, and scalable launches.
3. Cross-Market Coordination: Act as a key point of contact between EMEA and US-based teams, ensuring alignment on commercial strategy, operational readiness, and partner needs.
4. Revenue Growth & Reporting: Identify upsell and cross-sell opportunities, support QBRs, and ensure your accounts contribute to revenue targets. Deliver clear reporting on account health and growth.
5. Internal Leadership: Serve as a strategic sparring partner to the team lead and help build a culture of ownership, quality, and collaboration.

Qualifications:

• Several years of experience in digital account management or strategic partnerships
• Experience in gift card, fintech, digital platforms, or e-commerce preferred
• Proven success in managing multi-country accounts and cross-functional teams
• Strategic thinker with a hands-on mentality
• Strong communicator across different seniority levels and geographies
• Fluent in English (German or Dutch is a plus)

Benefits:

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN:

1. Shortlisting of suitable candidates
2. Screening Call
3. Interview(s) with Hiring Manager(s)
4. Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!

About Blackhawk Network:

At BHN, we empower businesses by offering the world's largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.

Overview:

• Job Title: Senior Digital Account Manager - EMEA
• Contract: Permanent
• Workplace: Hybrid - 2 days in office per week
• Hours: 35 hours per week
• Reports to: Sr. Director, Operations (Commerce)

We're looking for a driven and collaborative Senior Digital Account Manager to join our international Digital team and help accelerate growth across BHN EMEA. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long-term success. You will also support the development of best practices across the team and act as a