Senior Deskside Technician

Stefanini; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global tech consulting company is seeking a Senior Deskside Technician in Luton, United Kingdom. The role involves providing high-level customer service and hands-on IT support in a dynamic environment. Responsibilities include deploying patches, validating software updates, troubleshooting network issues, and maintaining scripts. Candidates should have expertise in Office 365, Windows 10 & 11, and excellent interpersonal skills. Join a collaborative team focused on transforming businesses through technology.

Qualifications

• Strong experience providing customer service and hands-on IT support.
• Proven ability to validate and implement software updates.
• Experience troubleshooting network issues and escalations.

Responsibilities

• Deploy patches and validate updates on all machines.
• Perform first diagnosis of network issues and escalate accordingly.
• Maintain and adapt scripts for application installations and updates.

Skills

Office 365 expertise

Windows 10 & 11 expertise

DOS and VBS expertise

Knowledge of PowerShell

MS certification preferred

ITIL V3 training

Project management knowledge

Backup/restore tools knowledge

Advanced virtualization skills

Email systems knowledge

Microsoft SharePoint experience

Networking and telecommunications knowledge

Microsoft Active Directory expertise

Telephony knowledge

Connectivity technologies knowledge

Job description

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Job Details

Senior Deskside Technician

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

Key Responsibilities

1. Deploy patches on all machines (excluding servers) in collaboration with the client,
2. Validate and implement updates of business applications on the current master image based on Windows 10,
3. Validate the master on all new machines in case of acquisition of new models,
4. Identify and document tasks that can be handled by L1 and L2 - shift left,
5. Perform first diagnosis of network issues and qualify them - escalate to the appropriate support group / network provider,
6. Perform tests to validate infrastructure changes in collaboration with client providers,
7. Cover the 3rd level support of the system architecture - resolving complex issues requiring expertise and finding sustainable solutions to recurring problems - incident avoidance,
8. Test and document each change according to client instructions/procedures,
9. Assist the 1st and 2nd level support in resolving unresolved support requests,
10. Maintain post-master scripts (VBS, DOS, PowerShell) for installing new applications and updates (about 2 per month),
11. Test and adapt master scripts for new machine models (about 2 per year),
12. Participate in maintenance operations of computer equipment with the support team,
13. Create and maintain scripts to automate application installations.

Job Requirements

1. Expertise in Office 365 tools,
2. Expertise in Windows 10 & 11,
3. Expertise in DOS and VBS,
4. Knowledge of PowerShell,
5. MS certification preferred,
6. Experience with transition phases, trained on ITIL V3 and ideally certified,
7. Knowledge of project management - certification is a plus,
8. Knowledge of backup/restore tools,
9. Advanced virtualization skills,
10. Knowledge of email systems,
11. Experience with Microsoft SharePoint,
12. Advanced networking and telecommunications knowledge,
13. Expertise with Microsoft Active Directory, user profiles, security groups, and permissions,
14. Telephony (traditional, IP, mobile),
15. Connectivity technologies (ADSL, UMTS, ISDN, WiFi),

Behavioral Skills

1. Excellent customer-facing and interpersonal skills,
2. Independent and proactive thinking,
3. Relationship building within the team and across the office,
4. Personal resilience and ability to meet tight deadlines,
5. Good time management and prioritization skills.

The above description is intended to indicate the general nature and level of work performed by employees within this classification. It is not exhaustive or a complete list of all duties and responsibilities.

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We operate in over 40 countries with the purpose of co-creating solutions together with our clients to accelerate results and improve experiences.

We emphasize that technology is a means, not an end; what matters most are the people who drive it.

Our mindset is AI First, investing in cutting-edge technology to focus on client results.

We are a collaborative group offering a dynamic environment where you can learn, grow, and contribute ideas and projects.

We believe in real transformation that starts with people and impacts businesses.

If you're looking to develop, innovate, and be part of something bigger, the Stefanini Group welcomes you.

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