Senior Deskside Technician

STEFANINI UK LTD; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services company is seeking an experienced IT Onsite Support Specialist in London. The role involves resolving support requests and ensuring effective user support. Ideal candidates will have strong troubleshooting skills, experience in a fast-paced environment, and a customer-centric approach.

Benefits

Competitive salary

AFB (Absence Free Bonus)

Opportunities to learn and develop

Exposure to an international environment

Permanent Health Cover

Qualifications

• At least 5 years' experience in onsite support.
• Able to solve simple hardware issues.
• Knowledge of Active Directory and permissions.

Responsibilities

• Provide support that meets or exceeds Customer expectations.
• Receive and resolve hardware/software issues from Tiers 1, 2 and 3.
• Coordinate with third-party vendors to resolve hardware/software problems.

Skills

Advanced MS Office 365 skills

Basic Networking skills

Problem Resolution

Customer oriented

Team Player

Analytical Thinking

Education

Microsoft Operating System / Office Certification

Equivalent combination of education and related experience

Job description

We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.

Responsibilities

• Provide support that consistently meets or exceeds Customer expectations
• Determine and recommend which products or services best fit the customers' needs
• Identify, analyze, and repair product failures. Order and replace parts as needed
• Support and maintain user account information including rights, security and systems groups
• Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
• Provide troubleshooting and problem resolution support for all network devices
• Coordinate with third-party vendors to resolve hardware and software problems, as required
• Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location/onsite
• Interface with hardware and software vendors for planning and problem resolution
• Interface with manufacturers and third-party vendors for technical assistance
• Execute the installation of PCs, peripherals and LAN-based equipment
• Assist with setting up security, file access and other administrative procedures associated with moves
• Move workstations, peripherals and telecommunications equipment, as required
• Document changes to inventory use and configuration

Requirements

• Microsoft Operating System / Office Certification(s) will be an asset
• Advanced MS Office 365 skills
• Scripting, coding skill will be considered an advantage
• Able to solve simple hardware issues
• iOS, Android advanced user
• Basic Networking skills
• Knowledge of Active Directory, permissions
• At least 5 years' experience in onsite support
• An equivalent combination of education and related experience may also serve to meet these minimum; requirements
• Team Player and Analytical Thinking
• Open and positive personality and Stability / Stress tolerance
• Customer oriented (Service awareness)
• Good interpersonal and communication skills
• Able to adapt in a fast evolving technology environment and ability to learn
• Able to assume day to day responsibilities generating specific deliverables
• Relationship-builder, at ease with people and capable of quickly building trust

What we offer:

• Competitive salary
• AFB (Absence Free Bonus)
• Opportunities to learn and develop: training programs
• Exposure to an international environment as part of a multicultural team spread across Europe.
• Permanent Health Cover

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.