Senior Desk Administrator

JM Finn; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in Investment Management is seeking a Senior Desk Administrator in London. The role involves providing administrative support and managing client relationships. Candidates should have relevant experience and a CISI Investment Advice Diploma, along with strong analytical and communication skills.

Qualifications

• At least 2 years directly relevant experience.
• Passed the CISI Investment Advice Diploma or equivalent Level 4 qualification.

Responsibilities

• Responsible for new client account opening process.
• First point of contact for client portfolio administration.
• Prepare transactions and client correspondence.

Skills

Analytical

Customer facing

Good written communication

Good verbal communication

Well organised

Education

CISI Investment Advice Diploma

Tools

MS Excel

MS Word

PowerPoint

eXimius

CAPS

Job description

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Senior Desk Administrator

Department: Investment Management

Employment Type: Full Time

Location: London

Reporting To: Karen Lau

Description

Provide administrative support for Investment Management and investment service activities in the ongoing service of the firm's clients.

Key Responsibilities

Administration responsibilities:

• Be responsible for the new client account opening process
• Prepare transactions for processing on the firm's systems
• Check contract details against dealing data
• Check valuations and fee notices before sending to client
• Draft client reports and correspondence that would accompany valuations, dealing letters or investment manager recommendations and responses to ad hoc client requests or queries
• Resolve administrative queries with Investment Administration
• Prepare payment, transfer and other Investment Administration forms for investment manager sign-off
• Occasional typing and filing

Client Relationship Responsibilities:

• Receive, process and report transactions to clients
• Be the first point of contact in relation to the administration of their portfolio
• Respond to client queries and instructions by post, telephone, fax and email
• Where appropriate, give factual information about the Firm's products and services directly to clients, via telephone, email, written correspondence and face to face contact. No investment advice to be given or relayed on to clients, although is permitted to give factual information regarding indices and share prices
• Keep records of relevant information given to clients via the CRM system
• Maintain at least 10 hours of appropriate CPD, logged via CISI
• Work within the Regulatory and the Firm's compliance framework
• Ensure the Firm's clients and staff are always treated fairly and responsibly, with respect and consideration.

Skills, Knowledge and Experience

• At least 2 years directly relevant experience
• Passed the CISI Investment Advice Diploma or equivalent Level 4 qualification
• Demonstrable interest in City Markets and Private Client Fund Management
• Analytical and numerate
• Well organised, with the ability to prioritise tasks
• Customer facing
• Good written, typing and verbal communication skills
• Computer literate, with good MS Excel/Word, PowerPoint, eXimius (or similar), CAPS, Price/Market information systems (varies)