Senior Democratic Services Officer — Flexible Hours

Norwich City Council; Norwich; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

LGPS

26 days holiday (pro rata for part‑tim

Additional day leave at Christmas

Occupational health and employee help

Job summary

Norwich City Council is seeking a Senior Democratic Services Officer to provide high-quality governance support to the Council, its committees and elected members. You will service meetings from agenda through minutes, offering procedural guidance and ensuring lawful, transparent decision-making.

You'll work closely with councillors and officers, fostering excellent governance, political awareness and strong customer service, while supporting training and development and helping maintain the

Qualifications

• Significant experience in democracy services, governance or committee administration.
• Thorough understanding of local government decision-making and governance principles.
• Excellent written communication to produce agendas, reports and minutes.
• Confident procedural advice to elected members and senior managers.
• Highly organised with ability to manage competing priorities and deadlines.
• Strong interpersonal skills to build relationships at all levels.
• Demonstrates political awareness and impartiality in sensitive environments.
• Commitment to customer service and continuous improvement.

Responsibilities

• Manage and support committee meetings from agenda to minutes and follow-up actions.
• Provide advice on constitutional, procedural and governance matters.
• Support councillors in their democratic responsibilities.
• Advise officers on report preparation and decision-making requirements.
• Assist with member development, training and induction programmes.
• Contribute to the maintenance and development of the Council's Constitution and governance framework.
• Act as lead officer for designated committees and panels.

Skills

Governance knowledge

Organisational skills

Interpersonal skills

Written communication

Political awareness

Customer service orientation

Education

Governance qualification (advantageous)

Job description

Norwich City Council is seeking a Senior Democratic Services Officer to provide high-quality governance support to the Council, its committees and elected members. You will service meetings from agenda through minutes, offering procedural guidance and ensuring lawful, transparent decision-making.

You'll work closely with councillors and officers, fostering excellent governance, political awareness and strong customer service, while supporting training and development and helping maintain the