Senior Delivery Project Manager - Dynamics 365 CRM

The Talent Locker Ltd.; Basingstoke; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A leading recruitment agency in England is seeking a Senior Delivery Project Manager with expertise in Microsoft Dynamics 365 CRM, focusing on Field Service and Continuous Improvement. This newly created role involves driving project delivery, leading agile teams, and ensuring timely, high-quality outcomes. With an attractive salary and flexible hybrid working arrangements, this position offers a collaborative work environment and great benefits.

Benefits

10% matched pension

Medical cash plan

Flexible working hours

Qualifications

• Proven experience delivering Microsoft Dynamics 365 CRM projects, especially Field Service.
• Strong background in Agile project management.
• Excellent stakeholder management and communication skills.

Responsibilities

• Drive end-to-end delivery of Microsoft Dynamics 365 CRM projects.
• Lead and mentor scrum teams to ensure agile delivery.
• Collaborate closely with stakeholders to meet business needs.

Skills

Agile project management

Stakeholder management

Team leadership

Microsoft Dynamics 365 CRM

Job description

Senior Delivery Project Manager (Microsoft Dynamics 365 CRM – Field Service / Continuous Improvement)
£70,000–£80,000 + 10% bonus + 10% matched pension + medical cash plan
Flexible / Hybrid working – offices in the South (Basingstoke or Portsmouth, typically 1-2 days a week on-site)

Are you a hands-on Senior Project Manager who loves to drive delivery — not just talk about it?
This is a newly created role within a large-scale organisation that’s doing great things, leading a major Continuous Improvement programme across Microsoft Dynamics 365 CRM, especially Customer Service, Field Service and Omni Channel modules.

You’ll play a key part in delivering enhancements and improvements across D365, helping the business get real value from its move away from legacy on-prem systems.

As the Senior Delivery Project Manager, you’ll take ownership of multiple CRM workstreams, managing agile teams and ensuring projects are delivered on time, to scope, and to a high standard. This is a role for a do-er — someone who thrives in the detail, drives momentum, and ensures results are achieved.

Key Responsibilities:

• Drive end-to-end delivery of Microsoft Dynamics 365 CRM projects, with a strong focus on Field Service.
• Lead and mentor scrum teams, ensuring agile delivery practices are embedded.
• Oversee project planning, sprint execution, backlog management, and issue resolution.
• Collaborate closely with stakeholders to ensure business needs are met and solutions deliver real value.
• Promote continuous improvement and project management best practice across the organisation.
• Support and coach other project managers to raise overall delivery capability.

What You’ll Bring:

• Proven experience delivering Microsoft Dynamics 365 CRM projects (particularly Field Service).
• Strong background in Agile project management and leading scrum teams.
• Experience delivering enterprise-scale systems or business applications to large user groups.
• Excellent stakeholder management, communication and leadership skills.
• A proactive, delivery-focused mindset – you make things happen, not just plan them.

You’ll be joining a collaborative organisation that genuinely values its people — offering great benefits and a supportive team culture.