Senior Delivery Practice Manager (Public Sector) UK, Public Sector Professional Services - UK

Amazon; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Delivery Practice Manager to lead a dynamic team in the Public Sector. This pivotal role involves managing a team of Delivery Consultants and Engagement Managers, driving innovative IT strategies, and ensuring exceptional customer satisfaction. You'll engage with C-level executives, oversee project delivery, and optimize team performance while leveraging your extensive experience in IT sales and delivery oversight. Join a forward-thinking company that values collaboration and innovation, where your contributions will directly impact transformative projects for enterprise customers utilizing cloud solutions.

Qualifications

• 15+ years in enterprise IT sales and delivery oversight.
• 10+ years managing professional services delivery teams.

Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Drive business development initiatives and exceed customer satisfaction.

Skills

IT Sales and Delivery Oversight

Business Development

Management of Professional Services Teams

Technical Presentation to C-Level Executives

Design of Delivery Models

Education

Advanced Degrees in Engineering

Advanced Degrees in Business

Tools

AWS Services

ITIL

TOGAF

Job description

Senior Delivery Practice Manager (Public Sector) UK, Public Sector Professional Services - UK

Job ID: 2934773 | AWS EMEA SARL (UK Branch)

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.

Your experience gained leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.

Key job responsibilities

As an experienced Professional Services Delivery Manager, you will be responsible for:

1. Building and managing a high-performing team of Delivery Consultants
2. Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
3. Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
4. Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
5. Driving business development initiatives and exceed customer satisfaction targets

BASIC QUALIFICATIONS

- 15+ years of relevant enterprise IT sales and delivery oversight experience with UK Public Sector customers and ecosystem partners
- 10+ years of relevant business development and sales experience including innovative agreements w/ integrators, ISVs and managed services providers
- 10+ years of management experience of professional services delivery teams in high growth technology sales environments
- Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts
- Experience with design of modern, scalable delivery models for technology consulting services

PREFERRED QUALIFICATIONS

- Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc.
- Hands on experience leading large-scale global IT transformation projects, including deep understanding of ITIL, TOGAF and other common IT frameworks.
- Technical thought leadership experience in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations.
- Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy.
- Track record of implementing AWS services in a variety of distributed computing, enterprise environments.
- Advanced degrees in engineering and/or business
- Previous experience as an Practice Manager in the EMEA geography