Senior Delivery Manager - Technical

TPXimpact Ltd; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

30 days holidays

Volunteer days

Life assurance

Pension 5%

Health cash plan

Learning budget

EAP

Green incentives

Bonus program

Health assessments

Job summary

TPXimpact Ltd is seeking an experienced Senior Delivery Manager to lead complex projects within the Client Services Delivery Team. You will ensure projects meet client expectations, manage budgets, and drive commercial success.

You will establish agile ways of working, mentor junior staff, and contribute to the delivery community while growing accounts and shaping long-term strategy. This role requires strong leadership across multiple client projects.

Qualifications

• Ability to understand and comfortably navigate conversations around technical architecture, data pipelines, and engineering processes.
• Demonstrable experience managing and successfully delivering technical, data-centric, or digital integration projects.
• A working knowledge of modern data practices, cloud platforms, or software engineering lifecycles to better support technical team members.
• Demonstrable experience in project management or delivery management roles.
• Strong understanding of agile and lean practices.
• Excellent communication and interpersonal skills, capable of engaging client stakeholders.
• Experience in financial management and budget setting in project environments.
• Ability to manage multiple parts of the product life cycle.

Responsibilities

• Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success.
• Act as the bridge between technical and non-technical stakeholders, translating complex engineering and data concepts into clear business outcomes
• Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together.
• Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities.
• Support the professional development and continuous improvement of mid-weight delivery managers.
• Actively participate and support the development of a high-functioning Delivery Community of Practice.
• Engage and communicate effectively with client stakeholders.
• Consistently implement the defined delivery methodology to a high standard.
• Identify obstacles and help the delivery team to overcome them.
• Focus the project team on what is most important to the delivery of our products and services.
• Encourage and facilitate continuous improvement of our projects.
• Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects.
• Work effectively across multiple client projects and teams.

Job description

About The Role

Job level: 9

We’re looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation.

Senior Delivery Managers are the backbone that support the project teams we work with. They are decisive, action-oriented individuals who help their teams prioritise the right work at the right time. Senior Delivery Managers drive pace within their project teams, often aligning to complex policy and programme deadlines in a fast-paced environment. They work hard to ensure teams are clear on goals, their individual roles, and communicate their work to stakeholders. Senior Delivery Managers will hold responsibility for budgets, margins, and risks affiliated with their projects and programmes. Senior Delivery Managers are very comfortable with time management and prioritisation of their own work, sometimes managing multiple projects and teams simultaneously.

Senior Delivery Managers are experienced in establishing and maintaining agile ways of working in teams and organisations, and can work effectively with all roles found in a multidisciplinary team. They are comfortable leading technical and design-focused projects, and balance the need to deliver at pace with the importance of meeting user needs. Senior Delivery Managers can work across the entire product lifecycle from discovery to alpha, and from private and public beta to live, and recognise that projects and teams may require different support based on those phases..

Senior Delivery Managers will hold line management responsibilities for more junior members of staff, usually Delivery Managers and Business Analysts. They also will mentor and coach members of their project teams, regardless of their roles. Senior Delivery Managers will be active contributors to the Delivery Community of Practice at TPXimpact, where the delivery team share approaches, collectively address problems, and discuss best practices.

Senior Delivery Managers will also contribute to the growth of accounts, identifying possible opportunities for onsell and upsell. They will contribute to writing bids, pitching for new work, look for ways to highlight TPXimpact’s ability to deliver effectively, and contribute to long-term strategy of the organisations we work with.

Responsibilities

• Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success.
• Act as the bridge between technical and non-technical stakeholders, translating complex engineering and data concepts into clear business outcomes
• Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together.
• Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities.
• Support the professional development and continuous improvement of mid-weight delivery managers.
• Actively participate and support the development of a high-functioning Delivery Community of Practice.
• Engage and communicate effectively with client stakeholders.
• Consistently implement the defined delivery methodology to a high standard.
• Identify obstacles and help the delivery team to overcome them.
• Focus the project team on what is most important to the delivery of our products and services.
• Encourage and facilitate continuous improvement of our projects.
• Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects.
• Work effectively across multiple client projects and teams.

About You

Professional knowledge and experience

Essential

• Ability to understand and comfortably navigate conversations around technical architecture, data pipelines, and engineering processes
• Demonstrable experience managing and successfully delivering technical, data-centric, or digital integration projects.
• A working knowledge of modern data practices, cloud platforms, or software engineering lifecycles to better support technical team members
• Demonstrable experience in project management or delivery management roles.
• Strong understanding of agile and lean practices.
• Excellent communication and interpersonal skills, capable of engaging client stakeholders.
• Experience in financial management and budget setting in project environments.
• Ability to manage multiple parts of the product life cycle.

Desirable

• An understanding of the GDS Service Standards and DDaT Framework
• Experience working with different levels of government and sectors like planning, health, and utilities

Behaviours and PACT values

• Strategic thinking and alignment with business objectives
• Adaptability to changing priorities and business needs
• Strong customer-centric approach to delivery
• Innovation and continuous improvement mindset
• High level of integrity and accountability
• Enthusiasm to contribute to the delivery practice and TPX more broadly

Skills

• Agile methodologies: Hands-on experience with agile methodologies and tools
• Risk management: Experience in identifying and managing project risks
• Financial forecasting: Skilled in budget management and financial forecasting
• Process improvement: Ability to challenge and improve project processes
• Planning: Experienced in leading planning processes in project environments

Strengths, drivers and traits

• Strong leadership and team management skills
• Proactive problem-solving approach
• High level of resilience and adaptability
• Passion and commitment to quality and excellence in delivery
• Strong customer-centric and people first approach

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Sharing in success bonus (Non contractual)
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.