PMO Analyst (12 Month FTC)

TPXimpact Ltd; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

Life assurance

Health cash plan

Employer pension contribution of 5%

Employee Assistance Programme

Job summary

TPXimpact Ltd. in the United Kingdom seeks a Client Portfolio Officer to govern multidisciplinary delivery teams, ensuring all contractual obligations, KPIs and SLAs are met.

You will draft SoWs, manage onboarding, and track contract obligations across a 100+ role portfolio, interfacing with delivery leadership and resourcing. You will monitor KPI data, support governance materials for project boards, and assist with monthly invoicing and expenditure tracking, ensuring audit readiness and

Qualifications

• Experience with contract management, including SoW drafting and variations.
• Strong financial literacy with ability to track burn, report spend, and forecast accuracy.
• Knowledge of compliance standards including IR35 and security vetting.
• Familiarity with data and tooling such as Power BI and Jira/PSA for reporting and triage.

Responsibilities

• SoW drafting and variations with clear milestones.
• Identify demand and brief Resourcing with profiles and dates.
• Lead onboarding and ensure equipment and access on day one.
• Maintain contract obligations tracker and compliance.
• Monitor SLAs and KPI data; manage RAID log.
• Prepare materials for project boards and governance reviews.
• Track timesheets and expenses for monthly invoicing.

Skills

Contract Management

Financial Literacy

Compliance Standards

Data & Tooling

Tools

Power BI

Jira

PSA systems

Job description

About The Role

As the Client Portfolio Officer, you will provide the governance "scaffolding" required for multidisciplinary teams to deliver at pace. Acting as a strategic pivot between delivery leadership, internal resourcing teams, and the client, you will ensure all contractual obligations, KPIs, and SLAs are met.

As the primary "gatekeeper" of the account, you will manage the pipeline of upcoming demand, draft clear Statements of Work (SoWs), and own the end-to-end onboarding and compliance lifecycle for all team members.

Key Responsibilities

SoW Creation & Demand Intelligence

• SoW Drafting: Lead the accurate drafting of all new Statements of Work (SoWs) and Variations, translating client needs into clearly articulated deliverables and milestones.
• Demand Triage: Identify upcoming demand from client conversations and brief the Resourcing Team early with precise candidate profiles and start dates.
• Resourcing Liaison: Serve as the primary interface between the account’s delivery needs and the central resourcing function to ensure a high-quality pipeline of candidates.

Onboarding & Compliance

• End-to-End Onboarding: Manage and continuously enhance the onboarding process for all new team members, ensuring required equipment, credentials, and access are ready on day one.
• Compliance Gatekeeping: Enforce robust document and version controls across all contract documentation to keep the account continuously audit-ready.
• Obligations Tracking: Maintain a central Contract Obligations Tracker to monitor and report on every deliverable promised in an SoW.

Account Operations & Governance

• SLA & KPI Management: Gather and analyze KPI data, monitor performance against SLAs, manage the RAID log, and provide detailed monthly rationale for service reviews.
• Governance Support: Lead the preparation of high-quality materials for project boards, including slide packs, agendas, and tracking actions/decisions through to completion.
• Financial Monitoring: Support the collection of timesheets and expenses to ensure accurate monthly invoicing and track expenditure against contractual caps.

Portfolio Dimensions

• Demand Coordination: Managing a continuous flow of demand for 100+ delivery roles across a complex portfolio.
• Governance: Orchestrating monthly service reviews and quarterly balanced scorecards.
• Financial Integrity: Tracking actual spend against forecasts, monitoring burn-down rates, and ensuring month-end reporting accuracy.
• Compliance: Ensuring 100% adherence to IR35, security vetting, and contractual obligations.

About You

Professional knowledge and experience

Experience

• Operational Governance: Proven track record of designing and maintaining governance structures for multidisciplinary delivery teams.
• Account Lifecycle Management: Expertise in managing full-lifecycle account operations, from initial demand and SoW drafting to onboarding and compliance.
• High-Volume Coordination: Experience coordinating continuous demand across 100+ delivery roles in complex portfolios.
• Risk & Mitigation: Skilled in identifying operational risks (e.g., scope creep, spend burn exceeding forecasts) and implementing corrective actions to protect contractual integrity.

Technical Skills

• Contract Management: Strong understanding of contract principles, SoW drafting, contract variations, and setting measurable milestones.
• Financial Literacy: Proficient in financial reporting, burn-down rate tracking, and invoice accuracy against forecasts.
• Compliance Standards: Familiarity with IR35 regulations and security vetting processes (e.g., BPSS / SC).
• Data & Tooling: Proficient with reporting and automation tools such as Power BI for dashboards, and Jira or PSA systems for demand triage.

Behaviours & Traits

• Strategic Bridge-Building: Connects high-level client expectations with practical resourcing and delivery realities.
• Ownership & Precise Execution: Takes full accountability for administrative accuracy, reporting, and audit readiness.
• Proactive Problem-Solving: Identifies process bottlenecks (e.g., onboarding delays) and implements data-driven solutions.
• Resilience & Composure: Maintains high standards of accuracy and composure when managing shifting demands or urgent audits.
• Core Drivers: Driven by efficiency, accountability, operational intuition, and diplomatic stakeholder management.

Core Values (PACT)

• Purpose: The impact made on people, places, and the planet is the driving force at the core of the organization.
• Accountability: Combining flexibility, pace, and growth with accountability to all stakeholders.
• Craft: Dedication to precision, problem-solving, and creativity in client and internal work.
• Togetherness: Embracing a collaborative, energy-filled, user-centered approach that builds a sense of belonging across all teams.

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Sharing in success bonus (Non contractual)
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.