Senior Delivery Manager — AI‑Driven Digital Transformation

Etch; Southampton; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

Etch in the United Kingdom is seeking a Senior Delivery Manager or Programme Manager with a strong background in digital transformation delivery. You will own end-to-end delivery across a portfolio of client engagements, guiding cross-functional teams, shaping delivery structures, and proactively managing risks to deliver on time and quality.

You will work in a hybrid model with occasional travel to UK client sites, leading AI-enabled delivery and mentoring the team while collaborating with

Qualifications

• 6 to 10 years of programme or senior project delivery experience.
• Proven track record delivering large-scale, multi-workstream digital programmes on time and within budget.
• Strong command of agile and structured delivery methodologies (Scrum, SAFe, PRINCE2, MSP or equivalent).
• Exceptional stakeholder management and a coaching mindset.
• Experience growing delivery teams with a commercial mindset.
• Genuine curiosity about AI and its practical application in delivery contexts.

Responsibilities

• Own end-to-end delivery of the programmes and workstreams, ensuring on-time, on-budget, and on-quality outcomes across both large transformation programmes and smaller BAU and project work.
• Define and manage delivery frameworks, governance structures, and reporting cadences appropriate to each engagement, from agile sprints to programme-level steering.
• Act as a senior delivery contact for clients, building trust with senior stakeholders and sponsors through the quality of what you deliver.
• Lead and mentor the delivery team, fostering a high-performance, collaborative delivery culture.
• Proactively identify, manage, and elevate risks, issues, and dependencies, keeping clients informed and confident.
• Work closely with Principal Consultants, Experience Designers, and Technology leads to ensure delivery plans reflect realistic effort, sequencing, and resourcing.
• Support account growth by flagging follow-on opportunities to account leads, contributing to proposals, and demonstrating consistent delivery excellence.
• Lead Etch's AI-augmented delivery approach, bringing hands-on experimentation and a clear point of view on how AI tooling can make programmes smarter, faster, and more transparent for clients.
• Champion continuous improvement of Etch's delivery practice, refining tools, templates, and ways of working to raise the bar across the team.
• Participate in Etch's wider commercial and business development activities, including thought leadership and event speaking where relevant.

Skills

Delivery leadership

Stakeholder management

Agile & SAFe

Risk management

Team mentoring

Commercial awareness

AI in delivery

Job description

Etch in the United Kingdom is seeking a Senior Delivery Manager or Programme Manager with a strong background in digital transformation delivery. You will own end-to-end delivery across a portfolio of client engagements, guiding cross-functional teams, shaping delivery structures, and proactively managing risks to deliver on time and quality.

You will work in a hybrid model with occasional travel to UK client sites, leading AI-enabled delivery and mentoring the team while collaborating with