Senior Delivery Manager

Scrumconnect Limited; Swansea; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Scrumconnect Consulting, Swansea-based, is seeking a Senior Delivery Manager to enable multidisciplinary teams delivering digital government services. You will work hands-on to remove blockers, drive continuous improvement, and ensure delivery cadence.

Hybrid role with on-site three days per week; you will engage stakeholders and coach junior managers, operating in governed environments and GOV.UK Service Standards assessments.

Qualifications

• Strong experience as a Delivery Manager on multidisciplinary agile teams.
• Confident with Agile and Lean practices in production environments.
• Excellent communication and stakeholder management—technical and non-technical.
• Experience maintaining delivery momentum and removing blockers.
• Planning, governance, and assurance experience.
• Experience with team dynamics and collaboration—healthy team cultures.
• Experience taking services through GOV.UK Service Standard assessments.
• Coaching certifications (e.g. ICAgile, Scrum Alliance, Kanban University).
• Multi-team delivery experience (Scrum of Scrums, LeSS, Spotify-style tribes).
• Experience in regulated, security-conscious, or high-assurance environments.

Responsibilities

• Be accountable for the effective delivery of complex, high-risk products and services.
• Lead delivery across a service or several teams throughout the product life cycle.
• Be the main point of escalation for delivery issues, risks, and dependencies.
• Engage senior stakeholders with strong, clear communication.
• Coach and mentor more junior delivery managers.
• Optimise the delivery flow of teams and identify innovative ways to unblock issues.

Skills

Delivery management

Agile & Lean

Stakeholder management

Communication

Governance & planning

GOV.UK Service Standards

Coaching & mentoring

Multi-team delivery

Security-conscious environments

Job description

Swansea, United Kingdom | Posted on 30/09/2026

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

Overview

We are looking for a Senior Delivery Manager to enable a multidisciplinary team to deliver high-quality digital services to help UK government clients solve problems and deliver value for citizens and the public sector.

You will work hands-on with the team, removing blockers, driving continuous improvement, and ensuring delivery cadence and predictability.

This is a hands-on delivery role operating within structured and governed environments where team health, transparency, and outcome focus are critical to service success.

This position will support a government digital payments project, which is building a new relational digital system between government services and an external organisation. The system will modernise how payments and related data are exchanged, processed, and reconciled between the two organisations, giving customers a more seamless, secure, and reliable service across digital and branch channels.

Key Responsibilities

• Be accountable for the effective delivery of complex, high-risk products and services.
• Lead delivery across a service or several teams throughout the product life cycle.
• Be the main point of escalation for delivery issues, risks, and dependencies.
• Engage senior stakeholders with strong, clear communication.
• Coach and mentor more junior delivery managers.
• Optimise the delivery flow of teams and identify innovative ways to unblock issues.

Required Skills & Experience

• Strong experience as a Delivery Manager on multidisciplinary agile teams.
• Confident with Agile and Lean practices in production environments.
• Excellent communication and stakeholder management skills — technical and non-technical.
• Experience maintaining delivery momentum and removing blockers.
• Planning, governance, and assurance experience.
• Experience with team dynamics and collaboration — building healthy team cultures.
• Experience taking services through GOV.UK Service Standard assessments.
• Coaching certifications (e.g. ICAgile, Scrum Alliance, Kanban University).
• Multi-team delivery experience (Scrum of Scrums, LeSS, Spotify-style tribes).
• Experience in regulated, security-conscious, or high-assurance environments.

Location and Working Pattern

Hybrid working: On-site presence typically 3 days per week.

How We Work

It is our mission to make digital easy — through intelligent systems that predict needs, automate complexity, and drive measurable value for the citizens and organisations we serve.

Our Values

We are stronger as a team than as individuals. We tackle problems and celebrate wins together.

• Create Value Early We find the quickest route from idea to product because customers rely on us to do what's best.
• Integrity Teamwork requires trust. We can always be relied upon to uphold the highest standards.
• Commitment No matter what, no matter how, we will always give our 100% to keeping our promises and achieving our goals.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.

We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.