Senior Delivery Manager

Michael Page; Manchester; Hybrid; GBP 54,000 - 61,000; Full time

Job summary

A leading government agency seeks a Senior Delivery Manager for the GovPass Programme, focusing on service operations and strategic leadership. This pivotal role includes overseeing technical services, managing site onboarding, and promoting operational efficiency through innovative solutions. Ideal candidates will have robust project management experience and exemplary leadership skills, contributing to significant governmental transformation efforts.

Benefits

Civil Service Pension with employer contribution of 28.97%

Flexible and Hybrid Working Model

Qualifications

• Strong leadership and communication skills required.
• Experience in project management and service delivery.
• Ability to build and lead high-performing teams.

Responsibilities

• Lead the GovPass service operation and strategy.
• Manage onboarding of new sites.
• Oversee technical services and operational efficiencies.

Skills

Leadership

Project Management

Communication

Negotiation

Problem Solving

Financial Management

Customer Focus

Education

Project Management Certification such as PRINCE2, APM Agile, PMQ

Job description

Own responsibility for the overall GovPass service operation, provide leadership and strategy across the programme and own technical oversight of IT services. Your keen eye for detail and ability to plan, prioritise and execute onboarding of new sites will be paramount to the success of the role.

Client Details

The Government Property Agency is the largest property holder in Government, with more than 2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for Taxpayers.

Contributing to leading transformational programmes such as the Government Hubs, Whitehall Campus and Net Zero, the GPA plays an active role at the heart of the UK Governments' innovative transformational activity.

Description

The GovPass Programme within the GPA is modernising Access Control Systems across their UK property estate. Delivering a new standard for card encryption, security standards and greater workforce flexibility through innovative technology. GovPass is actively improving access for civil servants across UK's most iconic buildings and departments, with clear ambition and investment to expand.

The Senior Delivery Manager (Operations) is a vital leadership role within the GovPass programme itself.

The successful applicant will be responsible for the overall Service Operation, providing leadership and strategy across the Operations team and complete oversight of technical services. They will own the planning and onboarding of new sites as part of the expansion, in concert with the site delivery. They will be a catalysing force in the daily operation of the GovPass service and seek to continuously improve operational efficiencies as the programme expands its footprint.

Key Responsibilities :

• Form part of the GovPass Leadership Team, supporting and developing wider GovPass strategy.
• Act as the GovPass Operational Expert, shaping future investment decisions and defining the GovPass service.
• Identify, challenge and refine complex processes to ensure simple solutions are defined and implemented.
• Lead a continual planning process within a complex environment, working with a wide variety of diverse stakeholders.
• Inspire and create a culture of professional development amongst the team.
• Unique business case development, negotiating, influencing and owning supplier relationships.

Profile

Person Specification :

• Strong leadership and communication skills to converse with director level peers and non-technical stakeholders
• Resilient, able to act at pace and prioritise work amongst competing priorities
• Enjoys Project Management and Service Delivery
• Ability to build and lead high-performing, collaborative teams
• Customer focused mindset, looking to deliver best ROI for taxpayer money
• Excellent ability to rapidly analyse complex problems and find solutions
• Act as a catalyst for change and innovation
• Skillful Negotiator, comfortable managing and negotiating with suppliers

Experience and Technical Skills

Essential Criteria :

• A people-focussed leader who can inspire and motivate others
• Business Analysis Experience - Requirements Gathering and translating business / stakeholder needs into legible artifacts
• Project Management Experience - able to demonstrate contributions to large-scale transformational programmes
• Lifecycle Management and Process Development Experience
• Commercially Aware - A history of success in contract negotiation and supplier management
• Techincal Competence - ability to communicate technical concepts to a non-technical audience
• Financial / Budget Management Experience
• Ability to optimise the delivery flow of various teams, a passion to get the job done and eagerness to unblock potentially complex issues

Desirable Criteria :

• Previous Experience working within HM Government
• Previous Experience working within a heavily regulated environment
• Working knowledge of Cloud Technologies
• Interest in Security, Information Assurance and Best Practice
• Awareness of Access Control Systems

Qualifications

• Project Management Certification such as PRINCE2, APM Agile, PMQ

Job Offer

• G7 Government Salary of 54,285 - 60,585
• A Civil Service Pension with an employer contribution of 28.97%
• Flexible and Hybrid Working Model