Senior Delivery Manager

Ministry of Housing, Communities and Local Government; London; On-site; GBP 54,000 - 64,000; Full time

Job summary

The Ministry of Housing, Communities & Local Government seeks a Senior Delivery Manager to oversee the development of a new redress service in the Private Rented Sector. This role focuses on agile management in a legislative context, fostering team collaboration, and ensuring effective project delivery strategies.

Benefits

Flexible working options

Learning and development tailored to your role

Civil Service pension with employer contribution

Qualifications

• Proven track record in agile product delivery.
• Experience managing stakeholder relationships.
• Strong skills in team motivation and problem resolution.

Responsibilities

• Lead a collaborative team in agile planning and project delivery.
• Ensure team is adequately staffed and manage sprint commitments.
• Monitor project outcomes and provide reporting on impacts.

Skills

Agile methodologies

Team leadership

Stakeholder communication

Job description

Bristol, Darlington, Leeds, London, Manchester, Wolverhampton

Job Summary

Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives.

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have over 3,500 staff who are based in 20 offices across the UK.

The Senior Delivery Manager would work in the Private Rented Sector division which is in the final stages of delivering the Renter’s Rights Bill, a major piece of legislation that will change the rights and responsibilities of landlords and tenants in the private rented sector. Within the Private Rented Sector division, you’ll be in the ombudsman team, where we are beginning to define, develop and build a redress service that will allow tenants to resolve disputes without going to costly and lengthy local government or court processes.

The team is just beginning but we have approved resources to grow over the next year as the pace of our work increases and we get closer to putting the service live. We are seeking a Senior Delivery Manager to join the team and work alongside our Senior Product Manager. Together you will manage an external provider during the Alpha phase of the digital process and beyond.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.

Find out more about what it's like to work in a digital, data and technology role at MHCLG including our culture, ways of working, career progression and staff benefits. You can also read the MHCLG Digital blog to learn about the work we're doing.

Job Description

As the Senior Delivery Manager, you’ll:

• contribute to and create an open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn. Work in a collaborative team setting the priorities and developing the programme roadmap
• coach agile programme and project planning; always ensuring that the project and sprint plans are feasible and in line with programme priorities
• ensure the team is properly staffed to deliver the workload demanded of it by ensuring that sprint plans and portfolio commitments are proportionate to our resource, and support bids for further resource and recruitment where necessary
• coordinate team reporting on impact and outcomes, helping us to design projects that produce this information automatically, minimising our reporting burden
• ensure working practices are iterated to achieve effective delivery
• have responsibility for the translation and measurement of value (what you put in and what you will get out) and how this relates to project objectives and the user needs
• advocate and communicate what a team does to create trust and authenticity; you will solve issues and unblock problems
• drive the team and set the pace, ensuring the team is working towards delivery commitments; responsible for communicating the plan, planning assumptions and progress to a range of stakeholders
• build strong delivery capability through understanding the team style and how colleagues work together
  
  

As The Senior Delivery Manager, You’ll

• contribute to and create an open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn. Work in a collaborative team setting the priorities and developing the programme roadmap
• coach agile programme and project planning; always ensuring that the project and sprint plans are feasible and in line with programme priorities
• ensure the team is properly staffed to deliver the workload demanded of it by ensuring that sprint plans and portfolio commitments are proportionate to our resource, and support bids for further resource and recruitment where necessary
• coordinate team reporting on impact and outcomes, helping us to design projects that produce this information automatically, minimising our reporting burden
• ensure working practices are iterated to achieve effective delivery
• have responsibility for the translation and measurement of value (what you put in and what you will get out) and how this relates to project objectives and the user needs
• advocate and communicate what a team does to create trust and authenticity; you will solve issues and unblock problems
• drive the team and set the pace, ensuring the team is working towards delivery commitments; responsible for communicating the plan, planning assumptions and progress to a range of stakeholders
• build strong delivery capability through understanding the team style and how colleagues work together
  
  

Person specification

As The Senior Delivery Manager, You’ll Have

• experience of digital product delivery and a proven track record of success in Agile environments
• the ability to maintain, influence and motivate a team;demonstrating experience in identifying problems or issues within a team and rectifying them.
• experience of delivering a product that requires management of a range of stakeholders
• expertise in communicating effectively across organisational, technical and political boundaries
• deep knowledge of, and can advocate for, Agile and Lean tools and techniques
• the skill to proactively manage, track and address risks, dependencies and outcomes
• the ability to take responsibility for continually improving delivery capability, possibly by reviewing project methodologies
• experience of the continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Leadership
• Seeing the Big Picture
  
  

Alongside your salary of £54,531, Ministry of Housing, Communities and Local Government contributes £15,797 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
  
  

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

MHCLG want to bring in a diverse workforce at all levels.

Our application system is designed to remove as much bias as possible from the recruitment system – this means that a hiring manager does not know your name, your details, see your whole application in one go (or have your CV at review stage unless stated otherwise).

Your answers are randomised and chunked up. This means that each assessor views sets of responses to questions for example all candidates’ responses to ‘Seeing the Big Picture’ rather than seeing a candidate’s full application. The science behind this is that recruitment can be subject to ordering and fatigue effects and we want to reduce this as much as possible.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

When Writing Your Application, Remember

• The assessor won’t be reading your answers sequentially.
• Do not assume that the same assessors will have read all of your answers.
• If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!)
  
  

CV Declaration

We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called anonymous recruitment.

Please Remove References To Your

• name/title
• educational institutions
• age
• gender
• email address
• postal address
• phone number
• nationality/immigration status
  
  

We will assess Experience based on two Lead Sift questions -

250 Words Max On Each Question

• Give an example of when you have defined a roadmap and gained buy in from service owners and senior leadership teams
• Give an example of when you’ve had to maintain team morale during difficult times
  
  

Most of our campaigns utilise multiple assessors and so it is possible that your application would be viewed by different assessors.

Experience

At sift, through your CV we will be assessing:

Technical

The interview will be of a blended nature consisting of the following success profiles elements:

Behaviours (Leadership, Seeing the bigger picture, Delivering at pace)

Ability

Technical

In full the campaign will test the below Success Profile Elements:

Experience: Yes - Experience questions will be based around the essential skills and criteria as listed in the person specification

Technical: Yes – Technical questions will be based around the essential skills and criteria as listed in the person specification

Behaviours: (Delivery at Pace, Leadership, Seeing the Big Picture)

Ability

Strengths: No

Role

We do not consider direct CV applications – you must apply for this role via the application link on Civil Service Jobs:

Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign.

Grade 7 salary

• The salary for this role is £59,946 - £70,011 (London) or £54,531 - £64,641 (National).
• For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. If you apply for a role that requires a transfer of location, for example if you are transferring from London to a National location, your salary will be adjusted in accordance with our policy on transfer between HQ pay ranges.
  
  

Please note that the average employer pension contribution is based upon the National minimum salary for this role. Should your agreed starting salary for this role be different, the average employer pension contribution will be calculated accordingly. If you are a Secondee, this will not apply as you will remain on your home organisation’s terms and conditions.

Benefits

Transfers across the Civil Service on or after 4 October 2018:

Any move to MHCLG from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

For further information about the benefits available to MHCLG employees, please see the attached Candidate Pack.

Geographical Location:

• London
• Bristol
• Leeds
• Manchester
• Wolverhampton
• Darlington*
  
  

There may be opportunities for candidates to work flexibly depending on the business needs. This will be discussed with the vacancy manager on a case-by-case basis if you are successful for the role.

• Please note: The Darlington Economic Campus is a pioneering new cross-government hub which will bring together people across departments and public organisations to play an active role in the most important economic issues of the day. The work of the Campus will make a real difference to people both across the UK and internationally. There will be substantial career opportunities and exciting prospects - a career at the Campus means you will be working at the heart of Government, with access to the benefits and fantastic opportunities offered by the civil service. This role is based at MHCLG and we will be joined on the campus by:
• HM Treasury
• Department for International Trade
• Department for Business, Energy and Industrial Strategy
• Office for National Statistics
• Department for Education
  
  

For further information on the DEC, please take a look at the attached DEC candidate pack.

Sift and Interview dates

Sifting is envisaged to take place 16th June 2025 with interview dates to be confirmed. All interviews are currently being held remotely via videocall.

Reserve List

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 6 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact [e-mail] to be removed from the reserve list.

CTC (Counter-terrorism Clearance)

Important note

Successful candidates for roles based in our 2 Marsham Street building must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check and the process can take up to 8 weeks to complete.

Candidates should also note that with effect from 1st August 2018 the department will also check all applicants who are successful at interview, against the Internal Fraud Database (IFD) held by the Cabinet Office. In accordance with the Civil Service Internal Fraud Policy, any applicant who is included on the IFD will be refused employment by MHCLG. Please see the Candidate Pack for further information on the Internal Fraud Database.

Candidate Pack Information

Please see attached Candidate pack for further information.

Before starting your application it’s very important to make sure that you are eligible to apply and meet the Civil Service nationality requirements. All candidates are expected to read the information provided in the MHCLG candidate pack regarding nationality requirements and rules

Internal Fraud Database

The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned. The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service. The Cabinet Office then processes this data and discloses a limited dataset back to MHCLG as a participating government organisations. MHCLG then carry out the pre employment checks so as to detect instances where known fraudsters are attempting to reapply for roles in the civil service. In this way, the policy is ensured and the repetition of internal fraud is prevented.

For more information please see- Internal Fraud Register

Fixed Term Details

For external candidates – you will be offered a 23 month fixed term appointment with a possibility of permanency.

For existing civil servants – you will be offered a 23 month loan opportunity. Before applying for the role, you will need to seek approval from your parent department to take up a loan appointment should you be successful.

For Secondments - you will be offered a 23 month secondment opportunity. Before applying for the role, you will need to seek approval from your employer to take up a secondment opportunity should you be successful.

For MHCLG employees - you will retain your existing contract.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Digital Data Jobs
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]