Senior Delegated Facilities Technician

Greenhouse Software, Inc.; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

31 days annual leave

Pension scheme

Private medical insurance

Job summary

Apollo, a Skyward Group company, is seeking a Senior Delegated Facilities Technician to oversee Apollo’s delegated facilities portfolio and ensure regulatory compliance through the Third-Party Oversight Framework.

In this role you will collaborate with underwriters and cross-functional teams to maintain strong customer outcomes, manage bordereaux data, and support audits, sponsorships, and data quality across territories including the UK and beyond.

Qualifications

• Experience managing the Lloyd’s sponsorship and approval process across multiple territories, including the UK, North America and the EEA.
• Strong knowledge of delegated authority oversight, due diligence, bordereaux management and audit management.
• Good understanding of Lloyd’s systems, processes and regulatory expectations.

Responsibilities

• Provide technical guidance to underwriters on delegated facilities and third-party oversight.
• Complete onboarding and due diligence for delegated authority arrangements (Binding Authorities, Consortia, Line Slips, Master or Group Policies).
• Support the sponsorship process for Lloyd’s approval across relevant territories.
• Manage bordereaux and third-party data, ensuring accurate reporting.
• Coordinate annual audits and track recommendations to completion.
• Maintain delegated facilities information in Apollo’s management systems.
• Support performance management processes including premium income monitoring and product governance.
• Contribute to the Delegated Authority Oversight Group and other departmental projects.
• Collaborate with Underwriting, Claims, Finance, Pricing, Exposure Management and Compliance to resolve queries.

Skills

Lloyd's sponsorship process

Delegated authority oversight

Due diligence

Bordereaux management

Audit management

Stakeholder engagement

Lloyd's platforms Atlas, DCOM, DAM, CR

Tools

Atlas

DCOM

DAM

Crystal

Binding Authority QA Tool

Job description

Who we are

Apollo , a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks. Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people. Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy. With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.

Your Role

We are looking for a Senior Delegated Facilities Technician to support the effective oversight and performance of Apollo’s delegated facilities portfolio.

Working closely with underwriters and teams across the business, you will apply Apollo’s Third-Party Oversight Framework to help maintain regulatory compliance, strong customer outcomes and effective portfolio management. You will also provide technical guidance on delegated arrangements and contribute to the continued development of the team’s processes and expertise.

What You’ll Do

• Provide technical guidance to underwriters on delegated facilities and third-party oversight.
• Complete onboarding and ongoing due diligence for delegated authority arrangements, including Binding Authorities, Consortia, Line Slips and Master or Group Policies.
• Support the sponsorship process for Lloyd’s approval across relevant territories.
• Manage bordereaux and third-party data, ensuring accurate and timely reporting.
• Coordinate annual audits, review audit reports and track recommendations through to completion.
• Maintain delegated facilities information and records within Apollo’s management systems.
• Support performance management processes, including premium income monitoring, product governance and internal audits.
• Contribute to departmental projects and the Delegated Authority Oversight Group.
• Work with internal teams including Underwriting, Claims, Finance, Pricing, Exposure Management and Compliance to resolve queries and improve outcomes.

What We Are Looking For

• Experience managing the Lloyd’s sponsorship and approval process across multiple territories, including the UK, North America and the EEA.
• Strong knowledge of delegated authority oversight, due diligence, bordereaux management and audit management.
• Good understanding of Lloyd’s systems, processes and regulatory expectations.
• Experience using relevant Lloyd’s platforms such as Atlas, DCOM, DAM, Crystal or the Binding Authority QA Tool.
• Confidence engaging with underwriters and a broad range of internal and external stakeholders.
• A responsive and organised approach, with the ability to manage changing priorities and keep stakeholders informed.
• Strong problem-solving skills and a willingness to address underlying issues.
• An interest in developing deeper technical expertise and contributing to the wider capability of the team.

What you’ll get in return

We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.

Our commitment to inclusion

At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk. We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated. We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.

Hybrid & flexible working

Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.

Supporting your application

Apollo is committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best.