Senior Delegate Support Coordinator

TN United Kingdom; Milton Keynes; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Senior Delegate Support Coordinator to enhance their dynamic team at a prestigious learning centre. This role is perfect for an organized individual with exceptional customer service and communication skills, who thrives in a fast-paced environment. You will be pivotal in supporting the Network Engagement Team, driving team performance, and ensuring a high standard of service delivery to the retailer network. If you are passionate about personal development and eager to contribute to a collaborative atmosphere, this opportunity is tailored for you.

Benefits

25 Days Paid Annual Leave

Employee Benefits Package

High Street Discounts

Online GP

Welfare Scheme

Qualifications

• Experience coordinating workload for a team with a focus on customer service.
• Strong organizational and problem-solving skills are essential.

Responsibilities

• Drive team performance to achieve KPIs and provide coaching for team members.
• Deliver high-level customer service to the investor network via various channels.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Time Management

Education

Solid Administrative Background

Tools

Learner Management System (LMS)

Job description

Social network you want to login/join with:

Client:

Volkswagen

Location:

Milton Keynes, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ca68f52a93c6

Job Views:

59

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers. We are currently seeking to recruit a Senior Delegate Support Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes.

This position provides an ideal opportunity for a skilled and experienced coordinator to take the next step in their personal development journey. The Senior Delegate Support Coordinator will report directly to the Network Engagement Manager and will play a key role in retailer engagement acting as a focal point of information for the retailer network, building strong relationships between The NLC and its customers.

The ideal candidate will thrive in a fast-paced, dynamic environment and possess excellent customer-service skills. As the Senior Delegate Support Coordinator you will support the Network Engagement Team Manager in the coordination of the workflow within the team, be hands-on in assisting colleagues in the completion of their personal and team responsibilities, support escalation queries and develop your task coordination skills.

The Senior Delegate Support Coordinator will be an organised individual with an eye for detail, they will possess exceptional customer service skills, strong communication skills and ideally have previous experience within a learning and development department.

Key Responsibilities

Team Supervision

• Through assessing and distributing workload, you will drive team performance to achieve required KPIs.
• Support the team in executing the varied and numerous tasks required of the delegate Support function.
• You will provide coaching for team members, training for new recruits and act as the first point of escalation.
• Be able to quickly adapt to changing business priorities, fostering a culture of accountability for the whole team.
• Maintain process documentation and instigate regular review and improvement activity to reflect a programme of continuous improvement (in line with VWG UK Audit Standards).
• Develop a working knowledge of all roles and responsibilities of the team.
• Undertake your duties in a professional and punctual manner, reflecting and championing Calex, and VWG’s values and expectations at all times.
• Adhere to and follow all policies and procedures.
• Undertake ad-hoc reporting and administration, as well as attending meetings (onsite and offsite) as deemed necessary by Calex and VWG.

Delegate Support

• To provide a consistent high level of customer service to the investor network at all times by phone, email and face to face.
• To provide Learner Management System (LMS) and Administrative support to the VWG Network.
• Managing a high volume of inbound/outbound calls and emails from the retailer network.
• Distribute and escalate inbound enquiries as necessary to ensure fast and accurate resolution.
• Provide assistance to delegates arriving onsite who require direct support.
• To administer the following tasks via phone, email or face to face to contractual SLAs:
• Account creation, deactivation and maintenance.
• Training enquiries including making bookings and resolving or escalating problems with training access or completion.
• No show/cancellation management and billing.
• Certificate Processing.
• Ordering course materials.

About You

• Solid administrative background.
• Experience of coordinating workload for a team.
• Detailed and accurate work ethos.
• Self-motivated and flexible.
• Excellent time management and organisational skills are essential.
• Strong problem-solving aptitude and excellent communication skills essential.
• Comfortable working within an SLA / environment with proven experience of achieving against challenging performance targets.
• Logical approach with a high level of numeracy and accuracy.
• Excellent problem-solving skills.
• Flexible and adaptable; able to work in a fast-paced environment.
• Ability to work closely with others as part of a team.
• Ability to manage own workload and prioritise conflicting activities.
• Forward thinking.

Calex Values

• Caring & Supportive.
• Welcoming & Inclusive.
• Flexible & Adaptable.
• Accountable & Reliable.
• Healthy & Sustainable.

If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.

Salary & Benefits

Up to dependent on experience.

25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK. Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.

Place of Work

VWG National Learning Centre, Wymbush, Milton Keynes.
We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change.
There will also be times when it may be necessary to work from alternative locations, VWG facilities and retailers, and other sites as necessary to perform the role.

Unfortunately, we cannot respond to everyone. If you have not heard back from us within 14 days, your application will not have been successful.