Senior Debt Recovery Lead — Training, Analytics & Team Support

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cyngor Caerdydd/Cardiff Council is hiring a temporary Senior Recovery Assistant in Cardiff until April 2027. The role involves recovering unpaid council taxes and overseeing the work of the Income Recovery Team. Strong communication and negotiation skills are essential, along with experience in a debt recovery environment.

The successful candidate will support a busy team, adapt to high workloads, and participate in training. Office attendance is required multiple days a week for training and support.

Qualifications

• Experience in a debt recovery environment.
• Ability to work under pressure and meet deadlines.
• Good IT skills for record monitoring.

Responsibilities

• Recover unpaid council tax and business rates.
• Supervise and allocate work to Recovery Assistants.
• Provide training and support to team members.

Skills

Communication skills

Negotiation skills

Problem-solving

Organizational skills

Customer care skills

Education

GCSE standard in five or more subjects

Tools

SAP

Office software

Job description

Cyngor Caerdydd/Cardiff Council is hiring a temporary Senior Recovery Assistant in Cardiff until April 2027. The role involves recovering unpaid council taxes and overseeing the work of the Income Recovery Team. Strong communication and negotiation skills are essential, along with experience in a debt recovery environment.

The successful candidate will support a busy team, adapt to high workloads, and participate in training. Office attendance is required multiple days a week for training and support.