Senior Debt Advisor Manchester Payplan

PayPlan Partnership Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Debt Advisor to join their dynamic team. This role offers the opportunity to make a significant impact in the lives of clients facing financial challenges. As a Senior Debt Advisor, you will be responsible for ensuring excellent outcomes for clients and creditors alike, leveraging your expertise and exceptional communication skills. The company prides itself on a supportive work culture and offers a range of employee benefits, making it more than just a job. If you are passionate about helping others and thrive in a collaborative environment, this role is perfect for you.

Benefits

Free on-site parking

Cycle to work scheme

24/7 Employee Assistance Programme

Wellbeing Champions

Wellbeing rooms

Company pension

Clubs and groups (running, football, menopause support)

Extra benefits for long-serving employees

Qualifications

• At least 12 months experience in the debt management sector.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the main contact for clients and creditors to ensure positive outcomes.
• Build trust with clients and guide them through their journey.

Skills

Customer Service Skills

Communication Skills

Listening Skills

Team Player

Attention to Detail

Ability to Manage Pressure

Job description

Are you eager to be part of a dynamic and collaborative team? Do you have at least 12 months experience working within the debt management sector?

About PayPlan

At PayPlan, we believe everyone deserves to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our mission is to help people in debt by providing free, tailored debt advice, offering a number of managed solutions. We take pride in our work and are committed to making a positive impact on our clients’ lives.

Working at PayPlan

Join us in making a difference in the lives of those in need. If you are customer-focused, an excellent communicator with strong listening skills, and share our values of empathy, respect, and making a positive impact, we’d love for you to be part of our team. We offer a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth. At PayPlan, you’ll find more than just a job – you’ll find a rewarding career. Come join us and make a difference in people’s lives while enjoying what you do!

Responsibilities of Our Senior Debt Advisors

As a Senior Debt Advisor at PayPlan, you will:

1. Be the point of contact for both clients and creditors, using your expertise to ensure great outcomes for all parties.
2. Work to client-focused, quality-based targets.
3. Proactively build trust with clients by establishing rapport, listening, acknowledging, and guiding them through their journey.
4. Use your expertise and rapport to guide clients to the best solutions, overcoming objections.
5. Build and maintain strong working relationships with colleagues and third parties.
6. Be commercial and client-driven, listening to client needs, being supportive and empathetic.
7. Guide colleagues where needed, using your expertise to help them achieve good outcomes.

Key Skills of a Successful Candidate

1. At least 12 months of previous experience within the debt management sector.
2. Excellent written and verbal communication skills with the ability to understand client needs.
3. Exceptional customer service skills to handle challenging and vulnerable clients.
4. A great team player with the confidence to work independently.
5. Excellent attention to detail with a methodical and thorough approach to your work.
6. A desire to show initiative and the ability to manage pressure and conflicting demands on your time.

If being a Senior Debt Advisor sounds like the role for you, apply now or get in touch for further information.

Hours

40

Working under the Totemic Holdings group, you’ll have access to a range of employee benefits. Our benefits include free on-site parking at all our office locations, cycle to work scheme, access to our 24/7 Employee Assistance Programme, dedicated Wellbeing Champions across the business, and wellbeing rooms at all office locations, company pension, company-wide clubs and groups, including running club, a football team and a menopause support group, extra benefits for long-serving employees, including additional holiday and much more.