Senior Database + Analysis Manager

Iberdrola; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

ScottishPower, part of the Iberdrola Group, seeks a Data and Reporting professional to support two key sales initiatives: embedding Call Centre AI (CCAI) in telesales and sourcing new internal call data for analytics. This 9‑month contract focuses on design, configuration, and operational deployment of AI-enabled call flows.

You will collaborate with Sales leadership, QA, and Training to maximise conversions and agent efficiency, while building secure data pipelines and reusable handover

Qualifications

• Proven ability to hit the ground running and deliver outcomes within short timescales.
• Experience working with call-centre data, telephony systems, or speech analytics.
• Ability to work cross-functionally with technical and non-technical teams.

Responsibilities

• Lead end-to-end design, configuration, and operationalisation of Call Centre AI (CCAI) within the telesales environment.
• Optimise CCAI performance by refining call-flow logic and establishing monitoring frameworks.
• Integrate CCAI with Sales Operations, working with Sales leadership, QA, and Training teams.
• Identify new internal call data sources that are zero-cost and valuable for sales.
• Develop data pipelines from call-centre platforms into analytics and reporting environments.
• Produce documentation, training materials, and handover packs to ensure sustainable ownership post‑contract.

Skills

Technology delivery

Data knowledge

Operational tech

Stakeholder comms

Tools

Call-centre systems

Speech analytics

Job description

This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager. ***What you’ll be doing*** To support two key business initiatives within Sales: 1) ScottishPower is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires expertise to design, configure, and operationalise CCAI within a live call centre environment. 2) To support a project to identify and implement new sources of free, internally generated call data for Telesales: Period of time required is 9 months **ACCOUNTABILITIES** **Lead CCAI Implementation** — Own the end‐to‐end design, configuration, and operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact. **Optimise CCAI Performance** — Refine call‐flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience. **Integrate CCAI with Sales Operations** — Embed AI‐driven insights and workflows into day‐to‐day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams. **Identify New Internal Call Data Sources** — Identify new, zero‐cost data assets that can deliver sales and lower channel capture cost. **Develop Data Pipelines** — Oversee the creation of secure, reliable data flows from call‐centre platforms into analytics and reporting environments. **Knowledge Transfer & Handover** — Produce documentation, training materials, and handover packs to ensure sustainable ownership post‐contract.***What you’ll bring*** **Relevant Technology Delivery Experience** — Experience supporting the delivery or implementation of technology, data, AI, or automation solutions in an operational environment. **Data and Systems Knowledge** — A general understanding of data, reporting, system integration, or process improvement. **Operational Technology Knowledge** — Familiarity with call-centre systems, telephony, customer contact platforms, or similar operational technologies. Ability to translate complex technical concepts into **clear commercial outcomes** for senior stakeholders. Background in **retail energy**, telecoms, financial services, or other high‐volume sales environments is advantageous. Strong organisational skills with the ability to **deliver at pace** in a live operational environment.**Minimum Criteria** Proven ability to **hit the ground running** and deliver outcomes within short timescales. Experience working with call-centre data, telephony systems, or speech analytics. Ability to work cross‐functionally with technical and non‐technical teams. ***What’s in it for you*** As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: * 36 days annual leave* Holiday Purchase – perfect your work/life balance with extra annual leave* Share Schemes* Payroll Giving and Charity Matched Funding* Technology Vouchers – save more and spread the cost of your technology purchases* Electric Vehicle Schemes – to help you transition to green/clean driving* Cycle to Work scheme and Public Transport Season Ticket Loans* Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments* Life Assurance (4x salary)* Access to Savesmart financial wellbeing support* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more***Why ScottishPower*** ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].**Mobility**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.